In order to be considered the following is required:

• At least 5 years’ experience as an IT Manager, with direct reports i.e. skilled in leading teams and growing people
• Mac and Windows experience is essential
• Must have exceptional Mac / Apple / IOS knowledge, including network integration with Office 365 and other applications
• Proactive strategic self-starter with a solution-driven, go-getter mindset to solve problems and continuously improve systems
• Expertise in network and wireless troubleshooting to ensure no drops in service
• Boardrooms and deck plug-and-play setup that communicates across platforms for flawless in-person and interactive hybrid meetings
• Fully understand and drive compliance, cyber security, POPIA
• Oversee internal security checks, camera systems with required confidentiality
• Time flexibility/availability after hours in case of need
• Financial acumen, to propose and manage annual IT budget as well as negotiations with suppliers
• Set up and improve all IT systems, including issuing, tracking and retrieving all company-issued property and all assets’ assessments
• Culture fit for our excellence driven, fast moving
• Understanding of AI technology, impact on their industry and tech transformation
• All standard technical skills are essential to manage and maintain hardware, software and licensing requirements

Duties & Responsibilities:

• IT Support (Tasks primarily attended to by the IT support staff, with escalation when required up the chain of command)
• Daily, servicing (Responding, attending and closing) of IT tickets logged through service desk
• Daily, servicing of "walk-in" support requests with special attention to Execs and senior leaders (especially creative department)
• Daily, creation IT tickets of "walk-in" support requests
• Daily tech checks (boardrooms, cameras) each morning and verify operationality
• Ad hoc teck set-up, testing and support for events or client events on the rooftop / deck
• Asset management on service desk
• Onboarding and offboarding users as per HR requests, as well as email signature management and updates for all UGG companies
• Managing of licenses (Adobe, Microsoft, Slack)
• IT team’s daily, checks of backups, escalate to IT Manager on failures
• IT team’s daily, checks of mail flow, escalate to IT Manager on failures
• IT team’s daily, checks of server health and status, escalate to IT Manager on failures
• IT team’s daily, checks on wireless and network, escalate to IT Manager on failures
• Hardware allocation and reassignments (accountable with IT team)
• Basic IT project management (accountable with IT team)

IT Manager Specific:

• 150 users
• Budget and financial tracking
• Project Management IT
• Attend to and prevent possible security breaches
• Roadmap, planning, design and implementation (Business IT)
• Weekly, patch management on all servers where security or critical related
• Attending to IT escalations as per above tasks
• ISO27000 Project
• Information Officer (Information Regulator Liaison, POPIA, PIIA)
• Maintain and update diagrams of Network and Server environment
• Supplier management
• Purchasing
• Upskilling and training IT team and all users as needed

General Deliverables / KPIs:

• Setting the best corporate strategic direction aligned to the business vision.
• Making regular decisions on key strategic issues facing the companies
• Periodically reviewing the companies' overall strategy to ensure that the organizations anticipate and responds to changing business conditions
• Defining core business processes that ensure achievement of the company's objectives
• Preparation and presentation of budgets and quarterly forecasts in relation to all departments
• Negotiation of new and renewal of existing supplier contracts
• Development and active participation in the agency
• Create clear goals for yourself and the team and track these monthly
• Review work performed by the work unit, for accuracy, quantity, timeliness and adherence to prescribed procedures
• Train and counsel subordinates in work procedures, policies and regulations
• Interview potential staff and make recommendations to fill vacancies within your section in accordance with Human Resources provisions if/when relevant
• Actively support and involve team members at the appropriate time to resolve issues
• Encourage all members to look for collaborative ways to make the business a great place to work

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Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.