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Job Description Purpose of the Position The Guide and Lodge Manager Couple is responsible for the overall management and operation of a lodge while also providing professional guiding services to guests. The couple works together to ensure excellent guest experiences, efficient lodge operations, staff supervision, and successful hospitality and tourism services. Key Responsibilities Lodge Management Duties Guest Services Welcome and assist guests during their stay. Ensure high levels of guest satisfaction and customer service. Handle guest enquiries, complaints, and special requests. Coordinate guest activities and experiences. Operations Management Oversee daily lodge operations. Ensure cleanliness, maintenance, and operational standards are maintained. Monitor reservations, check-ins, and check-outs. Manage lodge administration and reporting. Staff Management Supervise; train, and motivate lodge staff. Prepare staff schedules and duty rosters. Ensure staff comply with lodge policies and procedures. Financial Management Assist with budgeting and cost control. Monitor stock levels and lodge supplies. Handle cash control and basic financial administration. Health and Safety Ensure compliance with health and safety regulations. Maintain emergency and security procedures. Guiding Duties Safari and Tour Guiding Conduct guided game drives, walks, or tours. Share knowledge about wildlife, nature, culture, and conservation. Ensure guest safety during activities. Conservation and Environmental Awareness Educate guests on conservation practices. Promote environmental sustainability and responsible tourism. Equipment and Vehicle Maintenance Inspect and maintain safari vehicles and guiding equipment. Report maintenance issues when necessary. Minimum Qualifications Lodge Manager Diploma or Degree in Hospitality Management, Tourism Management, or related field. Guide Recognised Tourist Guide qualification. Valid guiding certification and permits. First Aid certificate and valid driver’s licence with PDP (where required). Experience 3–5 years’ experience in hospitality or lodge management. Previous guiding experience in a lodge, reserve, or safari environment. Experience in guest relations and staff supervision. Knowledge Lodge and hospitality operations. Wildlife; conservation, and tourism practices. Health and safety regulations. Customer service and guest experience management. Skills Leadership and management skills. Excellent communication and interpersonal skills. Guiding and storytelling skills. Problem-solving and conflict-resolution abilities. Organisational and administrative skills. Computer literacy and reservation system knowledge. Personal Attributes Friendly and professional. Passionate about hospitality and wildlife. Ability to work independently and as a team. Flexible and adaptable. Honest and responsible. Working Conditions Live-in position at a lodge or game reserve. Shift work, weekends, and public holidays. Outdoor work in various weather conditions. May involve remote locations. Reporting To Lodge Owner / General Manager
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