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Job Summary
An intimate Luxury Safari Lodge is looking for a GENERAL MANAGER This small, boutique safari lodge in KwaZulu‑Natal’s Manyoni Private Game Reserve offers an exclusive, conservation‑aligned guest experience with limited accommodation and a highly personalized atmosphere. The General Manager role carries full responsibility for guiding operations, leading a close‑knit team, and ensuring every detail reflects the lodge’s commitment to authentic luxury and sustainability. Core Criteria: Proven senior management experience in luxury hospitality or lodge operations Strong financial acumen with budget control and revenue management expertise Exceptional leadership and people‑management skills; able to build, mentor, and retain teams Track record of elevating guest satisfaction and service standards Operational depth across Rooms Division, Food & Beverage, Maintenance, and Guest Experience High emotional intelligence, resilience, and adaptability in dynamic environments Strong communication and stakeholder engagement skills Commitment to sustainability, conservation, and community values Candidate Responsibilities: Ensure seamless, high‑touch guest journeys aligned with luxury hospitality standards Act as visible host and ambassador, maintaining authentic guest connections Continuously innovate and elevate service delivery Oversee daily operations across all departments Implement systems for efficiency, cost control, and quality assurance Drive consistency in presentation, housekeeping, and food & beverage standards Manage budgets, forecasts, and financial reporting Optimize revenue streams and monitor KPIs Align operational strategies with long‑term business goals Lead; coach, and develop management teams and staff Drive succession planning and training initiatives Foster a positive, stable workplace culture Oversee property maintenance and asset care Ensure compliance with health, safety, and environmental standards Uphold conservation and sustainability principles
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