Business Analyst – Home Loans / Secured & Unsecured Lending

Job Purpose

The Business Analyst will support Home Loans division and the broader secured and unsecured lending value chain by analysing business processes, gathering and documenting requirements, and partnering with stakeholders to deliver solutions that improve customer experience, operational efficiency, risk management, and payments integration.

The role requires deep banking domain knowledge with specific expertise in Home Loans or secured/unsecured lending, internal SWIFT payments, domestic low-value payments, domestic high-value payments, and CRM systems.

• Elicit, analyse, and document business requirements for Home Loans and lending initiatives (secured and unsecured).
  
• Map current-state and future-state processes across the credit lifecycle (origination, assessment, fulfilment, servicing, and collections).
  
• Produce high-quality functional specifications, user stories, process flows, and acceptance criteria.
  
• Support solution design workshops with business, technology, risk, and operations stakeholders.
  

Payments Domain

• Analyse and document requirements related to Internal SWIFT Payments.
  
• Define and validate requirements for Domestic Low-Value Payments processes and systems.
  
• Define and validate requirements for Domestic High-Value Payments processes and systems.
  
• Ensure payments solutions align with regulatory requirements, risk controls, and customer experience standards.
  

CRM & Customer Experience

• Gather and document CRM-related requirements to improve customer relationship management, lead management, and servicing within Home Loans and lending.
  
• Support integration between CRM platforms and core lending / payments systems.
  
• Identify opportunities to enhance customer journeys and digital enablement.
  

Delivery & Collaboration

• Act as the bridge between business stakeholders and technology teams in Agile or hybrid delivery environments.
  
• Support testing (including UAT), defect triage, and implementation readiness.
  
• Monitor benefits realisation and contribute to continuous improvement initiatives.
  
• Ensure compliance with Absa policies, credit frameworks, and regulatory requirements
  

Requirements

Essential

• Business Analyst experience in Home Loans, or in secured or unsecured lending
  
• Must have banking experience
  
• Demonstrable knowledge of Internal SWIFT Payments
  
• Experience with Domestic Low-Value Payments
  
• Experience with Domestic High-Value Payments
  
• Experience working with CRM systems in a banking or financial services context
  
• Strong requirements elicitation, process modelling, and documentation skills
  
• Excellent stakeholder management and communication skills