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Job Summary
Nestled within the scenic UNESCO-recognised Waterberg Biosphere Reserve, this exclusive luxury boutique lodge is preparing for its highly anticipated reopening in 2026. The property is currently undergoing an extensive redevelopment, including the construction of new guest suites and the complete rebuild of the main lodge. The redesigned facilities will feature a modern, thoughtfully curated layout, including a new kitchen, bar, dining area, and elegant guest spaces, all designed to support an elevated lodge experience blending refined hospitality, warm personalised service, and authentic safari moments. The lodge will accommodate up to twenty international guests, offering exclusive seven-night fixed-stay safari experiences arranged through its established European ownership and agency network. This structured model allows for a well-paced and predictable operational environment, enabling staff to deliver consistently high standards of personalised service. This is an exciting opportunity to join a forward-thinking and dynamic management team who place strong emphasis on professionalism, innovation, and a positive working environment. The leadership encourages initiative, values efficiency through the use of modern systems, and is committed to fostering a supportive and enjoyable workplace culture. Our client is seeking mature, self-motivated individuals who demonstrate strong work ethic, excellent problem-solving abilities, and a genuine passion for hospitality and the natural environment. The ideal candidate will thrive in a remote lodge setting and take pride in contributing to an exceptional guest experience. ???? ???????? This is a junior all-rounder role designed for someone who is eager to learn, gain experience, and become involved across multiple lodge departments. The ideal candidate is adaptable, positive, hardworking, and willing to assist wherever operational support is needed. Daily responsibilities may include assisting with housekeeping, meal service, guest hosting, welcoming guests, room preparations, basic bar support, laundry assistance, gardening support, basic maintenance assistance, and general operational support throughout the lodge. This role is suited to someone who enjoys variety, works well within a team, and takes pride in helping create a seamless guest experience. The position may suit a candidate who already has some practical hospitality experience across multiple departments, or a motivated individual who has recently completed a hotel, tourism, or hospitality qualification and is looking to gain hands-on lodge experience within a luxury safari environment. This role requires flexibility, maturity, and a team-first attitude. During busy periods, operational pressure, or staff shortages, the General Lodge Assistant may assist across any department where support is needed to protect the guest experience. You will work under the supervision of the Lodge Operations Manager and collaborate closely with all lodge departments. ??????? ???????????? ??? ???????????? Clear criminal record; Excellent employment track record – references will be verified; Excellent English fluency (written & verbal) - non-negotiable; Highly presentable / take pride in your appearance; If not in possession of your own vehicle you must be able to present a clear, reliable transport plan during the interview; South African citizens or candidates with valid work authorisation; Hospitality; tourism, or hotel school qualification will be an advantage; Previous hospitality or lodge experience will be beneficial, but is not essential for the right candidate; Comfortable assisting across multiple departments and learning new skills; Confident; friendly, and guest-orientated personality; Able to work in a remote environment; Good physical stamina, professionalism, and willingness to learn ??? ???????????????? ????? ??????? & ?????-??-????? ??????? (??%) Welcome guests warmly and assist with arrivals and departures. Assist with guest orientation and general guest communication. Support meal service, table clearing, resetting, and simple hosting tasks. Maintain a professional and guest-focused presence throughout the guest stay. Assist with guest requests and communicate information accurately between departments. ???????????? & ???? ??????? (??%) Assist with room servicing, turn-downs, room resets, and departure cleans. Support housekeeping teams in maintaining beautifully presented guest rooms and public areas. Help maintain lodge cleanliness and presentation standards throughout the property. Assist with linen movement, amenities, and guest comfort preparations. ??????; ??? & ??????? ??????? (??%) Assist with meal service and beverage delivery. Support the bar team with basic drinks, coffees, stock movement, and cleanliness. Help prepare dining and lounge areas for service. Maintain cleanliness and organisation in guest-facing areas. ??????? & ????-??-????? ??????? (??%) Assist with laundry duties including washing, folding, sorting, and organising linen. Support scullery or kitchen teams during busy operational periods when required. Maintain cleanliness and organisation in operational areas. Assist with stock movement and basic operational tasks. ????????? & ??????????? ??????? (??%) Assist with basic gardening, watering, sweeping, and general outdoor lodge presentation tasks. Support with simple maintenance assistance under supervision when required. Help keep pathways, outdoor work areas, guest-facing spaces, and staff areas neat and presentable. Report maintenance concerns promptly and follow instructions from the relevant team member or manager. ??????? ????? ?????????? (??%) Step in wherever operational support is needed to protect the guest experience. Assist all departments during busy periods, staff shortages, or operational pressure. Maintain a positive, team-first attitude at all times. Uphold lodge hygiene, safety, and presentation standards. Report maintenance or operational concerns promptly. ???????????? / ??????? / ???? ????? Gross monthly salary of R7, 000.00 per month; Gratuities - participation in the shared tip pool; Lunch and dinner provided during rostered on duty period; Shared room in staff housing, with communal bathroom and kitchen facilities; Water; electricity, Wi-Fi included; Uniform provided, excluding footwear; Self‑service laundry facilities available; Strong opportunity for growth and cross-departmental learning within the lodge environment 7 days off per calendar month (May change according to operational needs) + 15 days leave days per annum. ????? ?? ???? The lodge is located within approximately 30km of Vaalwater, reached via a mostly rugged gravel road - successful candidates must be able to arrange their own transport for days off and personal errands. This is a remote, on‑site living position; candidates must be comfortable living in a quiet, rural environment. Due to the nature of the accommodation and operational requirements: family, children and pets cannot be accommodated. Must have access to Zoom / Microsoft Teams for initial interviews. Shortlisted candidates will be invited for an in‑person interview at the property. Must be willing to potentially complete a personality and character assessment during the interview process. Must be willing to potentially undergo a criminal record check and polygraph examination prior to final appointment. ??????????? ??????? Please submit your ??-??-???? ???? ??, a recent ????-???-????????? ??????????, copies of relevant ?????????????? / certificates, and contactable references for your ???? ????? ?????, ?????????, ?? ????????? ?????????? ???????????. We sincerely value every application submitted. While only shortlisted candidates who meet the role requirements will be contacted, you are most welcome to follow our advertising & social media platforms for future opportunities that may better align with your profile.
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