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Safari JOBS is searching for a polished, guest-focused Front Office Supervisor to join a beautiful 5 star game lodge environment in the North West, conveniently situated approximately two hours from Pretoria. This is a fantastic opportunity for a confident front office professional who enjoys being closely involved in the guest journey, from warm arrivals and smooth check-ins to professional communication, accurate administration, and well-coordinated daily lodge operations. This position oversees the front office operations, manages staff, and ensures that all guest interactions are handled efficiently and courteously. The ideal candidate will take pride in attention to detail, communicate clearly, handle guest interactions with warmth and confidence, and work closely with other departments to ensure that every guest experience feels seamless and well-managed. For a Front Office Supervisor ready to grow within the lodge hospitality space and contribute meaningfully to the service flow and overall guest experience of an upmarket safari property, this is an exciting opportunity to apply. ??????? ???????????? ??? ???????????? Clear criminal record; Excellent employment track record – references will be verified; Proficiency in English; knowledge of additional languages is an advantage; Minimum of 3 years in a front office role, with at least 1 year in a supervisory position, preferably in the hospitality industry; High school diploma or equivalent; a degree in hospitality management is a plus; Strong leadership skills, excellent communication abilities, and a customer-focused mindset; Familiarity with hospitality management software / systems; Familiarity with Microsoft Office Suite – Word, Excel, Outlook, Teams etc; Exceptional interpersonal skills, Ability to remain calm under pressure, Strong organizational skills, Attention to detail; Able to work in a fast-paced environment. ??? ???????????????? Provide leadership and guidance to front office team members, ensuring they deliver outstanding customer service; Address guest inquiries and complaints, ensuring a positive experience throughout their stay; Oversee the check-in and check-out processes, ensuring accuracy and efficiency; Train new staff members on front office procedures, systems, and customer service protocols; Monitor and manage front office supplies and equipment, ensuring availability and proper maintenance; Prepare daily reports on occupancy, revenue, and guest feedback for management review; Work closely with other departments (housekeeping, maintenance, etc.) to ensure seamless guest service and lodge operations; Ensure adherence to lodge policies, procedures, and safety standards ???????????? / ??????? / ???? ????? Basic monthly remuneration of R10, 000.00 NEG. PLUS – Accommodation (partly/basically furnished) & own bathroom; 2 meals per day from the staff canteen; Gratuities; Provident fund - 100% coverage by the company; Medical insurance - 100% coverage by the company; Uniform and laundry thereof; Complimentary staff shuttle service is provided for shift transport, with pick-up before each shift and drop-off after each shift for staff living within approximately 20 km of the property in surrounding local communities. Work Cycle: 21 days on, 7 days off. Must be flexible and open to shift / weekend / holiday / evening work / other possible change in line with operational requirements. ??????????? ??????? Please submit your ??-??-???? ???? ??, a recent ????-???-????????? ??????????, copies of relevant ?????????????? / certificates, and contactable references for up to your ???? ????? ?????. Written reference letters to be included if available. We sincerely value every application submitted. While only shortlisted candidates who meet the role requirements will be contacted, you are most welcome to follow our advertising & social media platforms for future opportunities that may better align with your profile.
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