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Job Summary
The Food & Beverage Supervisor is responsible for supervising the daily Food & Beverage operations of the lodge and ensuring that guests receive a consistently high standard of service. The position provides hands-on leadership to the F&B team, coordinates meal services and assists with maintaining luxury hospitality standards. The successful candidate should be a confident and enthusiastic hospitality professional with strong guest relations skills, attention to detail and the ability to lead a team in a busy lodge environment. Key Responsibilities Supervise the daily Food & Beverage operations of the lodge. Ensure all meals, beverages and guest services are delivered to luxury standards. Lead; motivate and supervise the F&B team. Conduct daily staff briefings and allocate duties according to operational requirements. Coordinate breakfast, lunch, dinner, high tea, bush meals and special dining experiences. Ensure dining areas, bars and service areas are correctly prepared before each service. Welcome guests and provide attentive, personalised service throughout their dining experience. Take food and beverage orders and ensure they are communicated accurately to the relevant departments. Monitor service standards and ensure efficient and professional service. Ensure tables are correctly set and dining areas are maintained to a high standard. Assist with coordinating special occasions, private dinners and guest celebrations. Maintain good communication between the kitchen, lodge management and front-of-house teams. Ensure food and beverage stock is handled correctly and assist with stock control. Monitor beverage levels and assist with ordering and receiving stock. Ensure correct handling, storage and rotation of F&B products. Assist with controlling wastage and monitoring portion and stock usage. Handle guest requests, feedback and complaints professionally. Ensure guest preferences and dietary requirements are communicated to the relevant departments. Train and mentor junior F&B staff. Monitor staff performance, grooming and professional conduct. Ensure all hygiene, health and safety standards are maintained. Assist with maintaining accurate operational records and reports. Assist management with cost control and maintaining departmental budgets. Ensure equipment, crockery, cutlery and glassware are properly maintained and stored. Maintain high standards of cleanliness and presentation throughout all F&B areas. Assist with opening and closing procedures. Take responsibility for the F&B operation in the absence of the F&B Manager or Lodge Manager when required. Qualifications & Experience Hospitality Management, Food & Beverage Management or related qualification is advantageous. Minimum 2–3 years' experience in a Food & Beverage supervisory role. Previous experience in a luxury hotel, lodge, safari lodge or 5-star hospitality environment is highly advantageous. Strong knowledge of restaurant and bar operations. Experience supervising and training F&B staff. Experience with guest hosting and luxury service standards. Knowledge of stock control and basic cost control. Computer literate with good administrative skills. Knowledge of Point of Sale systems is advantageous. Skills & Competencies Excellent guest service and communication skills. Strong leadership and team-management abilities. Excellent attention to detail. Strong organisational and time-management skills. Good knowledge of food and beverage service. Strong problem-solving abilities. Ability to work effectively under pressure. Excellent interpersonal skills. Strong sales and upselling abilities. Ability to maintain high service standards. Good knowledge of food safety and hygiene procedures. Ability to work independently and as part of a team. Personal Attributes Warm; friendly and approachable. Professional and well presented. Confident and outgoing. Passionate about hospitality and guest service. Energetic and enthusiastic. Hands-on and willing to assist the team. Reliable and responsible. Flexible and adaptable. Strong work ethic. Calm and professional when dealing with difficult situations. Naturally service-oriented. ADDITIONAL REQUIREMENTS Must be comfortable working in a remote safari lodge environment . Flexibility to work shifts, weekends and public holidays. Willingness to work extended hours when operational requirements dictate. Must be comfortable assisting with different lodge operations when required. Previous safari lodge experience is highly advantageous. Knowledge of wines and beverages would be advantageous. A valid driver's licence is advantageous. Accommodation may be provided depending on the lodge's requirements. REPORTING STRUCTURE Reports To: Lodge Manager / Food & Beverage Manager Supervises: Waiters, bartenders and other Food & Beverage staff as delegated by management. IDEAL CANDIDATE PROFILE The ideal candidate will be an experienced and hands-on Food & Beverage professional with previous supervisory experience in a luxury hospitality or safari lodge environment. They must have a passion for guest service, the ability to lead a team confidently and the flexibility to assist wherever required. The successful candidate should be comfortable working in a remote lodge environment and have a strong understanding of luxury dining, guest interaction, staff supervision, service standards and F&B operations .
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