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ABOUT THE POSITION Managing food and beverage operations within budget and to the highest standards Effectively assist the Asst RM & RM in the day-to-day operation of Safari Plains, consistent with Company Standards and to achieve optimum financial results and better budget. Monitor policies and procedures, as agreed with the Asst RM & Resident Manager of Safari Plains, to ensure operations, financial controls, standards are being met Identify customers’ needs and respond proactively to all their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KPI’s, schedules, policies and procedures Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity Leading F&B team by attracting, recruiting, training and appraising talented personnel Monitor reporting structures to ensure that information is readily available, so that you can in turn report weekly and daily to the RM. Assisting with Financial Management as indicated by the Asst RM & RM. Mastery in delegating multiple tasks Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets Guest-oriented and service-minded Building relationships and motivating all staff to develop a culture unique to Safari Plains that will ensure constant growth in product output. Represent XRM in dealing with management, staff & guests. Achieve good communication and to interpret and enforce agreed management decisions, policies and attitudes to achieve XRM objectives. Instill a culture of learning and assist in creating a company for staff and guests. To stand in for the Asst RM when he/she is on off days, holiday or has other business commitments and is not on site. Co - ordinate and monitor all F&B rosters Training of all Staff and making sure all SOPs are followed. Job Title: Camp Manager (Front Office Administrator/ Reservationist/ Hosting) Place of Work: Safari Plains Mabula § Scope and General Purpose: To greet guests and allocate rooms according to laid down procedures. To supervise and control the reception area, registration and room allocation of all guests. To host guests in Reception or Public areas as and when needed. To do initial meet and greet. To assist the Front Office ManagerAsst RM with admin as per SOP’s. To host and the role as manager on duty when rostered. SYSTEM REQUIREMENTS · Proficient in Microsoft Office, especially with Good to Advanced Excel Skills · Good working knowledge / understanding of Hospitality PMS system – Opera and Symphony would be a bonus LEVEL Management MINIMUM EXPERIENCE & REQUIREMENTS · Applicants must have at least 10 years of experience in a related field with a solid track record working in a similar role within the Hospitality Industry. · Matric is a minimum requirement, but a further qualification is a bonus. · Valid RSA ID · Valid RSA Driver’s license
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