Job Summary
Key Responsibilities
Provide management oversight of 8 properties across South Africa and Botswana, ensuring consistent delivery of operational standards, guest experience excellence, and compliance.
Lead and manage the performance of all General operations Managers, ensuring clear accountability, performance management, and leadership development.
Drive operational efficiency across all functions within the properties.
Drive revenue optimisation strategies across gaming, hospitality, conferencing, entertainment, and other services.
Oversee budgeting, forecasting, financial reporting, and performance tracking across the portfolio.
Ensure full compliance with gaming regulations, hospitality legislation, licensing requirements, labour law, health and safety, and regulatory frameworks in both South Africa and Botswana.
Drive succession planning, talent development, leadership capability building, and transformation initiatives across regions.
Act as a senior representative of the group in the region, managing relationships with regulators, shareholders, government bodies, tourism authorities, joint venture partners, suppliers, and community stakeholders.
Ensure alignment between corporate leadership and regional operations.
Ensure consistent guest experience standards and service excellence across all properties.
Oversee reputation management, guest satisfaction performance, and quality assurance frameworks.
Drive customer loyalty, repeat business, and market differentiation strategies.
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link