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https://Apply Below/jobs/regional-standards-guest-experience-manager-botswana/ We are recruiting for a Regional Standards & Guest Experience Manager for a Luxury Safari Lodge group based in Botswana. Primary Purpose To set, uphold, and continuously elevate service and operational standards across the region. This role ensures that all camps align with group and brand standards while maintaining their unique identity through style, service delivery, and guest experience. Workshops, mentoring, and innovation form key components of this position. Key Responsibilities Guest Experience & Brand Standards •Drive an exceptional, personalized guest experience aligned with company philosophy. •Create; update, and refine brand standards and SOPs across Front of House, Housekeeping, Guest Experience, and Family Offering. •Ensure clear and focused communication of standards into camps. Compliance; Audits & Reporting •Monitor adherence to standards through observation, audits, and structured reporting. •Conduct service audits and deliver timely feedback to relevant stakeholders. •Identify gaps and recommend improvements. Training; Mentorship & Support •Provide on-the-ground mentoring, motivation, and guidance during camp visits. •Collaborate with the Training Department to identify needs and develop support tools. •Participate in internal and external training trips when required. Innovation & Experience Development •Analyze guest feedback and industry trends to enhance service delivery. •Develop signature experiences and “magic moments” using a small-effort-big-impact philosophy. •Collaborate with camp teams, concession managers, food experience teams, and procurement. •Create fun, unique experiences tailored for family guests. Brand & Asset Management •Guide camps on correct use of guest gifting and branded materials. •Assist with monitoring softs and décor asset management when required. •Contribute innovative ideas to keep guest engagement ahead of competitors. Cross-Department Collaboration •Work with the Food Experience team to implement new food concepts. •Assist with VIP visits and photographic visits when required. Candidate Profile & Experience Required •Diploma in Tourism & Hospitality or equivalent. •Minimum 5 years’ experience in the luxury travel industry. •At least 2 years in a similar role. •Strong understanding of hospitality service and standards. •Proven management experience. •Mentoring/coaching experience advantageous. •Extensive exposure to international luxury clientele. •Experience conducting service and standards audits. •Background in brand management. Competencies •Outstanding people skills and communication ability. •Strong international perspective and cultural awareness. •Excellent verbal and written communication skills. •Keen eye for detail and strong sense of style. •High energy and enthusiasm for driving guest experience. •Passion for developing and motivating staff. To apply, forward a comprehensive CV as well as all required proof of qualifications and references full email details to Ronel@ Apply Below Only shortlisted candidates will be contacted.
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