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Job Summary
We are seeking an accomplished and dynamic General Manager to lead a luxury hotel’s operations, located within Franschhoek. The ideal candidate will be responsible for overseeing daily operations, managing budgets, driving revenue growth, and cultivating a high-performing team. This role demands a hands-on approach to leadership and an entrepreneurial mindset to achieve both operational excellence and financial targets. Key Responsibilities: * Lead day-to-day operations of the hotel, ensuring smooth functioning across all departments * Uphold exceptional service standards to ensure a memorable guest experience. * Act as a host and ambassador for the hotel, enhancing guest relations and satisfaction. * Ensure the property, fixtures, fittings, and equipment are well-maintained and up to required standards. * Develop and implement a marketing strategy, in coordination with the managing company, focusing on growth and profitability. * Create, manage, and control operational budgets in line with targets * Analyse financial data, including sales, revenue, and expenses, to assess and refine operational strategies. * Recruit, train, and develop a skilled, motivated team that delivers exceptional service. * Establish a performance review process for all Heads of Departments (HODs) and staff to ensure accountability and growth. * Foster a positive workplace culture, ensuring staff motivation, productivity, and adherence to company standards. * Create and implement a comprehensive sales and marketing plan to drive revenue and occupancy. * Engage in networking and community engagement to build client relationships and elevate the hotel’s brand. * Ensure compliance with all statutory and regulatory requirements, including health; Requirements: * At least 5 years of experience as General Manager within a luxury boutique environment * Matric (Grade 12) essential * Degree in hospitality or related field of study essential * Proficient in interpreting financial statements and KPIs, with a strong understanding of budgeting and profitability management. * Proficiency in property management systems, point of sale systems, and Microsoft Office suite (Word, Excel, Outlook). * Demonstrated experience in team leadership, with the ability to recruit, train, and inspire staff. * Exceptional ability to enhance the guest experience and resolve guest issues. * Willingness to work hospitality hours and to assist in all operational areas as needed. * Strong verbal and written communication skills in English; additional languages are advantageous. * Ability to anticipate challenges, provide solutions, and drive continuous improvement in hotel operations.
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