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Hospitality and Outdoor - New Vacancy - Reservationist Luxury Hospitality Establishment - Constantia Nek - Western Cape An exciting opportunity is available for a professional and organised Reservationist to join a luxury hospitality establishment in Constantia Nek, Cape Town. The successful candidate will manage guest enquiries and reservations while delivering friendly, accurate and efficient service throughout the booking process. This position is ideal for someone with strong communication skills, excellent attention to detail and a genuine passion for hospitality. The Reservationist will work closely with the front office, operations and finance teams to ensure every booking is handled correctly and guests receive a seamless experience before arrival. Job Description & Requirements: Respond promptly and professionally to reservation enquiries received by telephone and email. Process new bookings, amendments, cancellations and special requests accurately. Provide guests and travel partners with clear information about accommodation, rates, availability and booking conditions. Prepare and send quotations, confirmations, invoices and relevant reservation correspondence. Capture complete and accurate guest details on the reservations system. Monitor booking status, payment requirements and outstanding information. Follow up on provisional reservations, deposits and documentation within the required timelines. Maintain accurate records of guest preferences, dietary requirements and special occasions. Coordinate with front office, housekeeping, finance and operations teams regarding upcoming arrivals. Assist with group bookings, special arrangements and rooming information when required. Identify opportunities to promote suitable accommodation options and enhance the guest’s stay. Maintain rate accuracy and ensure availability is correctly communicated across relevant booking channels. Build professional relationships with direct guests, travel agents and tour operators. Handle booking concerns calmly and escalate complex matters to management when necessary. Previous reservations, reception or guest services experience within hospitality would be advantageous. Experience within a luxury hotel, boutique property or similar hospitality environment would be advantageous. Familiarity with hospitality reservation or property management systems would be beneficial. Strong written and verbal communication skills are essential. Excellent administration, organisation and attention to detail are required. Must be confident working with email, telephone enquiries and standard office applications. A professional, guest-focused approach and the ability to work accurately under pressure are essential. Must be able to manage priorities, meet deadlines and work effectively as part of a team. Package Market Related Accommodation: Live-out
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