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Head Waitress | Dubai | 5-Star Luxury Hotel We are seeking an experienced HEAD WAITRESS to lead service teams and deliver exceptional guest experiences in a luxury 5-star hotel in Dubai. Our client is a prestigious 5-star luxury hotel in Dubai, recognised for its exceptional hospitality, elegant dining venues, and commitment to providing world-class guest experiences. Catering to an international clientele, the hotel offers multiple dining concepts and maintains the highest service standards, making it an ideal workplace for hospitality professionals seeking to advance their careers within luxury hospitality. Head Waitress - Role Overview As the Head Waitress, you will be responsible for overseeing daily restaurant operations during service, ensuring guests receive outstanding and personalized attention while maintaining luxury hospitality standards. This leadership role combines hands-on guest service with team supervision, service coordination, and operational excellence. You will support management in driving service quality, mentoring team members, and ensuring all restaurant procedures are followed consistently. The successful candidate will demonstrate strong leadership skills, exceptional attention to detail, and the ability to inspire a team while creating memorable dining experiences for guests. Head Waitress - Key Responsibilities Service Leadership: Lead and supervise the waitressing team during service, ensuring smooth and efficient restaurant operations. Guest Experience: Deliver exceptional guest service and ensure all guests receive personalized attention throughout their dining experience. Team Supervision: Coordinate daily activities of waiters and waitresses, allocating sections and monitoring performance. Training & Mentorship: Support the onboarding and ongoing training of service staff to maintain luxury hospitality standards. Quality Control: Monitor service delivery to ensure consistency, professionalism, and attention to detail. Menu Knowledge: Maintain comprehensive knowledge of food and beverage offerings and assist staff with recommendations and guest queries. Upselling: Encourage and support service staff in maximizing sales opportunities through effective menu recommendations. Complaint Resolution: Handle guest concerns professionally and efficiently, ensuring satisfactory outcomes and guest retention. Operational Coordination: Liaise closely with restaurant managers, kitchen teams, and bar staff to ensure seamless service flow. Table Management: Oversee table allocations, reservations, and seating arrangements to maximize guest satisfaction. Cash Handling: Assist with billing procedures and ensure accurate processing of guest transactions where required. Hygiene & Safety: Ensure compliance with all food safety, hygiene, and health and safety regulations. Stock Monitoring: Assist management in monitoring operating supplies and reporting stock requirements when necessary. Opening & Closing Procedures: Support and oversee restaurant opening, closing, and shift handover procedures. Operational Excellence: Contribute to achieving departmental goals through outstanding leadership and service execution. Candidate Profile Experience: Minimum 3-5 years' experience in luxury hotel or upscale restaurant service, including at least 1 year in a supervisory or senior waitressing role. Leadership Skills: Proven ability to lead, motivate, and develop service teams in a fast-paced hospitality environment. Guest Focus: Strong commitment to providing exceptional guest service and creating memorable dining experiences. Communication: Excellent verbal communication and interpersonal skills with confidence in guest interactions. Service Standards: Strong understanding of luxury hospitality service procedures and fine dining etiquette. Problem Solving: Ability to respond calmly and professionally to guest concerns and operational challenges. Organization: Strong time-management and organizational skills with the ability to prioritize effectively during busy service periods. Attention to Detail: Commitment to maintaining the highest standards of presentation, cleanliness, and service quality. Team Player: Able to collaborate effectively with restaurant management, kitchen staff, and fellow team members. Flexibility: Willingness to work shifts, weekends, evenings, and public holidays as required. Presentation: Professional appearance and positive attitude suited to a luxury hospitality environment. Salary on Offer Salary: AED 2,500 – 3,000 Basic Salary Benefits: Accommodation, meals on duty, transport, medical insurance, and annual leave How to Apply To apply for Head Waitress | Dubai | 5-Star Luxury Hotel ; please submit your updated CV together with a recent professional photograph. Only candidates who meet the position requirements and submit a complete application will be contacted regarding the next stage of the recruitment process. About Recruit for Africa Recruit for Africa is a South Africa–based recruitment agency specialising in hospitality, retail, chefs, and lodge placements across Africa and international markets. Our expert recruiters guide candidates from application through onboarding, ensuring a smooth and professional hiring experience. Visit our website for more hospitality career opportunities. Disclaimer Personal information received from applicants will be processed only for recruitment purposes, as outlined in our privacy policy on the Recruit for Africa website. By applying for this job, you accept that we can process your personal information as specified and you agree to our privacy policy. Recruit for Africa (Pty) Ltd has safeguards in place to ensure the confidentiality of this personal information. Recruit for Africa will only send emails from the @Apply Below domain and will never request recruitment, visa, or travel fees. Join us on LinkedIn or Facebook
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