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Job Summary
A prestigious 5-star private game reserve in the Eastern Cape is seeking a polished and dedicated BUTLER to join their exceptional team. In this role, you will be the personal touchpoint for guests throughout their entire stay, from the moment they wake up to the time they retire for the evening. You will deliver highly personalised, anticipatory service that creates truly memorable safari experiences, working closely with all lodge departments to ensure every guest's needs are met with warmth, discretion, and professionalism. Core Criteria: Grade 12 essential Minimum 2 years' experience in a 5-star property in a similar role, with a food & beverage and/or housekeeping background Exceptional communication skills in English, both verbal and written Well-presented; polished, and professional with a warm and gracious demeanour Strong ability to anticipate guest needs and respond with a sense of urgency and dedication Ability to engage naturally and confidently with guests in formal and informal conversation Proficient in POS systems Strong cross-departmental collaboration and teamwork skills Committed to delivering exceptional, personalised service at all times Discreet; trustworthy, and respectful of guest privacy at all times Core Responsibilities: Welcome; greet, and acknowledge guests using appropriate forms of address and the correct levels of discretion Escort guests to their accommodation and conduct a full orientation of their room and all available facilities Complete detailed pre-arrival inspections of all rooms, amenities, and facilities ahead of guest check-in Provide dedicated, personalised service to an allocated group of guests for the full duration of their stay Anticipate and respond promptly to all guest requests, liaising with the relevant departments to ensure efficient delivery Request drink preferences prior to game drives and communicate these to the ranger team accordingly Coordinate unique dining experiences and special celebrations within the lodge grounds in collaboration with the Lodge Manager Communicate all guest allergies, dietary preferences, likes, and dislikes to the relevant departments Maintain and update accurate records of guest preferences while upholding strict privacy standards Check in with guests regularly to ensure complete satisfaction with food, beverage, and all other services Bid farewell to departing guests with the same warmth and professionalism extended throughout their stay Actively contribute to continuous improvement initiatives and uphold the highest quality standards at all times Remuneration & Benefits: Salary: R8,000 per month Live-in position 4 days on / 3 days off work cycle
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