Technical Skills Mandatory Skills:

Coaching and mentoring, develop process design skills and capabilities across the design team, Experience in Six Sigma, Lean, Business Process Improvement, Process Automation, Agile.

Behavioral Competencies

Customer/ Stakeholder management, Business Acumen, Drive for Results

Leads Change and Innovation, Reporting and Interpretation, Collaboration, Strong communication, Impact and Influence, Self Awareness & Insight, Diversity and Inclusiveness, Institutional Process Analysis & Redesign

KEY ACCOUNTABILITIES/KRAs/KPIs:

• Analyze and examine the organizational Goals, Opportunities and Problems as communicated in the original assumptions
  
• Ensure Project directive aligns with organizational objectives
  
• Work with business to identify opportunities for improvement in business operations and processes
  
• Analyze existing and new business processes to enhance efficiency
  
• Prepare Business Case to motivate changes to business processes
  
• Design and/ or modify business processes
  
• Investigate & define business requirements
  
• Critically evaluate information gathered from multiple sources
  
• Consolidate views / anomalies and decompose high level information into detail
  
• Analyze facts to determine problems, risks, opportunities and options
  
• Formulate strategies and guidelines to improve the business environment
  
• Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task & workflow analysis and value streams. Establish baseline process performance.
  
• Document the functional and technical design of the business processes.
  
• Ensure expected benefits stipulated in Request for Change document are traceable throughout the business process development cycle.
  
• Work with Functional leads to transform and develop new processes
  
• Render support and facilitate sessions to end users
  
• Interact with the business stakeholders and subject matter experts in order to understand their problems and needs
  
• Working closely with Business Analysts, Developers, QA Testers to understand business concerns & constraints as well as potential implementation of design
  
• Assist in preparation of testable user stories
  
• Preparation of acceptance criteria that forms the basis of QA and UAT test cases
  
• Support the testing process