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?♀️ Assistant Spa Manager | Luxury Hotel | Tokai, Western Cape ? Salary: Negotiable DOE ? Location: Tokai, Western Cape ? Live-out Position Kendrick Recruitment is currently seeking an experienced and polished Assistant Spa Manager to join a prestigious luxury hotel in Tokai, Western Cape. This is an exciting opportunity for a passionate spa and wellness professional who has strong leadership skills, excellent guest service standards and a genuine understanding of luxury hospitality. The successful candidate will assist with the daily management of the spa, ensuring smooth operations, exceptional treatments and consistently outstanding guest experiences. ? Key Responsibilities Assist the Spa Manager with the overall day-to-day operation of the spa. Support the management and supervision of spa therapists and front-of-house staff. Ensure exceptional guest service and maintain luxury hospitality standards. Assist with staff scheduling, shift planning and daily operational requirements. Monitor treatment bookings and ensure the spa operates efficiently. Handle guest enquiries, feedback and complaints professionally. Assist with reservations and ensure accurate booking procedures are followed. Monitor treatment rooms, facilities and equipment to ensure they are maintained to a high standard. Assist with stock control, ordering and inventory management. Support the implementation of spa promotions, packages and retail initiatives. Drive treatment and retail sales where appropriate. Assist with staff training, development and performance management. Ensure all spa policies, procedures, hygiene and health and safety standards are maintained. Work closely with other hotel departments to ensure a seamless guest experience. Step into the Spa Manager's role when required. ✨ Requirements Previous experience in a Spa Supervisor, Assistant Spa Manager or senior spa role. Experience within a luxury hotel, resort or high-end spa environment is essential. Strong knowledge of spa treatments, wellness services and spa operations. Proven ability to lead, motivate and support a team. Excellent guest relations and communication skills. Strong organisational and administrative abilities. Experience with spa reservations and booking systems. Commercially aware with an understanding of treatment and retail sales. Strong attention to detail and ability to multitask. Professional; well presented and confident. Able to remain calm and effective in a fast-paced environment. Passionate about wellness, hospitality and delivering exceptional guest experiences. If you do not hear from us within 7 working days, please consider your application unsuccessful.
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