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Job Overview: The Restaurant Manager is responsible for overseeing the daily operations of the hotel’s restaurant, ensuring exceptional guest service, efficient operations, and profitability. This role focuses on maintaining high service standards, managing staff, and creating a memorable dining experience aligned with the boutique hotel’s brand and guest expectations. Key Responsibilities: Oversee all front-of-house restaurant operations to ensure smooth service delivery Manage; train, and supervise restaurant staff to maintain high performance standards Ensure exceptional guest service and handle guest queries, complaints, and feedback professionally Coordinate with the kitchen team to ensure timely and accurate food service Maintain high standards of cleanliness, hygiene, and presentation in all restaurant areas Monitor stock levels, place orders, and manage supplier relationships Control operational costs, including labour and stock, to meet budget targets Develop and implement service standards and standard operating procedures Assist in menu planning, promotions, and special events Manage reservations, seating plans, and table turnover efficiently Ensure compliance with health, safety, and licensing regulations Prepare reports on sales, staff performance, and operational efficiency Drive revenue through upselling, promotions, and excellent guest engagement Minimum Requirements: Diploma or degree in Hospitality Management or a related field Proven experience as a Restaurant Manager or similar role (preferably in a boutique or luxury hotel environment) Strong leadership and team management skills Excellent knowledge of food and beverage service standards Financial understanding of budgeting, cost control, and revenue management Ability to work under pressure in a fast-paced environment Flexibility to work shifts, weekends, and public holidays Preferred Skills & Competencies: Excellent communication and interpersonal skills Strong customer service orientation Attention to detail and high standards of presentation Problem-solving and decision-making abilities Strong organisational and time-management skills Knowledge of POS systems and restaurant management software Ability to motivate and develop a team Reporting To: Food & Beverage Manager / General Manager Work Environment: Fast-paced boutique hotel restaurant requiring a hands-on approach, attention to detail, and a strong focus on guest satisfaction.
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