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Safari JOBS is recruiting for an experienced and hands-on Assistant Lodge Manager to assist with the day-to-day management of a well-established, high-occupancy safari property that is focused on raising its standards and strengthening its position as a leading lodge within the North-West region. This is a general lodge operations role and requires someone with a broad understanding of all aspects of lodge management, rather than a candidate focused on one particular department. The successful candidate should have experience working across Food & Beverage, Front Office and Reservations, Housekeeping, Guest Relations and general lodge operations, with a good understanding of how each department contributes to the overall guest experience. The Assistant Lodge Manager will work closely with the Lodge Manager to ensure that the lodge operates efficiently, consistently and to a high standard. The role will involve assisting with staff management, guest relations, operational planning, problem-solving, administration and maintaining standards across all departments. The position is both operational and administrative. The successful candidate must be comfortable being visible and hands-on in the lodge while also having the ability to manage the administrative requirements of the role accurately and efficiently. Strong administrative skills are essential, including planning, reporting, communication, record keeping, follow-up and the ability to manage multiple priorities. This is an exciting opportunity for a mature, reliable and standards-focused professional who wants to make a visible impact within a luxury lodge environment, set within a Big Five safari area within close proximity of Pretoria. ??????? ???????????? ??? ???????????? Clear criminal record. Excellent employment track record – references will be verified. Excellent English fluency & literacy. A valid driver's licence and own vehicle – compulsory. Previous experience as an Assistant Lodge Manager, Lodge Manager, Operations Manager within a 4 or 5* luxury lodge environment. Strong practical experience in the day-to-day running of a lodge. Experience across multiple areas of lodge operations, including Food & Beverage, Front Office/Reservations, Housekeeping and Guest Relations. A good understanding of the interdepartmental workings of a lodge and the ability to coordinate different areas effectively. Previous experience supervising and managing staff, including training, coaching and addressing performance issues. Strong administrative and organisational skills are essential - the successful candidate must be able to manage reports, planning, communication, record keeping, follow-ups and multiple administrative responsibilities accurately and consistently. Strong computer literacy and confidence working with Microsoft Office and other hospitality systems, e.g. Nebula etc. Strong guest relations skills with the ability to deal confidently and professionally with guest concerns. Excellent communication and interpersonal skills. Good understanding of operational controls, stock management and departmental costs. Ability to work under pressure and remain calm and practical when dealing with operational challenges. A hands-on management style with the ability to lead by example. Strong attention to detail and a high standard of personal presentation. Ability to work independently while also working closely with the Lodge Manager and Heads of Department. ?????????? ?????? Highly organised and administratively strong; Hands-on and operational while still able to manage the administrative demands of the position; A confident and approachable leader; Proactive and willing to take ownership of problems; Comfortable working across different areas of the lodge; Guest-focused without losing sight of operational and financial controls; Able to lead and support staff while maintaining appropriate standards and accountability; Able to prioritise effectively and manage multiple tasks simultaneously; Professional, calm and solution-oriented; Flexible and willing to assist wherever required to ensure the smooth running of the lodge. ??? ???????????????? Assist the Lodge Manager with the overall day-to-day running of the lodge. Provide operational support to the Heads of Department and assist with the effective coordination of the lodge as a whole. Monitor daily operations and ensure that standards and procedures are consistently maintained. Ensure a high standard of guest service throughout the lodge and take ownership of resolving guest concerns when required. Be visible and hands-on in the operation, particularly during busy periods and key guest service times. Assist with staff supervision, training, coaching and performance management. Assist with daily operational planning, including occupancy, guest movements, staffing requirements and special arrangements. Ensure that important guest information, operational requirements and special arrangements are communicated effectively. Assist with stock control, cost management and operational expenses. Monitor procedures and identify areas where efficiency, service or operational standards can be improved. Assist with staff rosters, daily planning and general administration. Maintain accurate records, reports, checklists and operational documentation. Ensure that administrative tasks and follow-ups are completed accurately and within required timeframes. Ensure that information is communicated clearly between teams and that outstanding matters are followed through to completion. Ensure that company policies, procedures, health and safety requirements and lodge standards are adhered to. Assist with the coordination and smooth running of functions, groups and special events. Act as Manager on Duty when required and make appropriate operational decisions in the Lodge Manager's absence. Assist with the implementation of operational improvements and ensure that agreed actions are followed through. Assist with reporting and provide regular feedback to the Lodge Manager on operational matters, staffing, guest feedback and outstanding issues. Take a proactive approach to identifying problems and finding practical solutions. ???????????? / ??????? / ???? ????? Basic monthly remuneration of approximately R28 – R30, 000.00 NEG . DOE & qualifications – ?????? ?????? ???? ????? ?????? ??????????? ???? ???????????; Private on-site accommodation provided; Meals provided; Provident fund – 5% employer contribution after 1st 3 months (not compulsory); Performance based bonus at the discretion of the company; Uniform; Laundry facilities available for usage Work Cycle: Shift work inc. weekends / public holidays on a rotation of 24 days on, 6 days off. Plus 15 leave days per annum. Must be flexible and open to possible change in line with operational requirements. ?????????? ???? The interview process will consist of two initial virtual interviews, followed by a final onsite interview at the property with the Directors/Owners and key decision-makers. ??????????? ??????? Please submit your ??-??-???? ???? ??, a recent ????-???-????????? ??????????, copies of relevant ?????????????? / certificates, and contactable references for your ???? ????? ?????. Written reference letters to be included if available. We sincerely value every application submitted. While only shortlisted candidates who meet the role requirements will be contacted, you are most welcome to follow our advertising & social media platforms for future opportunities that may better align with your profile.
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