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Job Summary
Job Purpose The Assistant Lodge Manager supports the Lodge Manager in overseeing daily lodge operations to ensure exceptional guest experiences, smooth staff performance, and efficient management of all hospitality services. The role involves supervising departments, maintaining standards, handling guest relations, and stepping in for the Lodge Manager when required. Key Responsibilities Guest Experience & Front-of-House Welcome guests upon arrival and ensure a seamless check-in/check-out process. Handle guest queries, complaints, and special requests promptly and professionally. Ensure high standards of hospitality, service, and lodge presentation. Oversee dining experiences, activities, and guest itineraries. Operations & Administration Support the daily running of the lodge including housekeeping, front office, F&B, maintenance, activities, and guiding teams. Assist with duty rosters, scheduling, and departmental coordination. Ensure compliance with lodge operating procedures, health and safety regulations, and service standards. Oversee stock control, purchasing, and deliveries. Staff Management Supervise; train, and motivate staff across all departments. Conduct performance reviews, coaching, and disciplinary actions when needed. Assist with recruitment of new staff and onboarding processes. Financial & Reporting Duties Assist with budget monitoring, cost control, and financial reporting. Manage petty cash, staff timesheets, and operational expenses. Prepare reports for the Lodge Manager on occupancy, revenue, maintenance, and guest feedback. Maintenance & Facilities Ensure property, rooms, and infrastructure are well-maintained and functioning. Report maintenance issues and follow up to ensure timely resolution. Support environmental and sustainability initiatives on the property. Guest Activities & Wildlife Experience (if applicable) Coordinate activities such as game drives, walks, excursions, and cultural experiences. Ensure guiding team follows safety protocols and service standards. Maintain relationships with external service providers and activity partners. Qualifications Diploma or Degree in Hospitality Management, Tourism, or related field (preferred). FGASA knowledge and first aid training (advantageous for safari lodges). Valid driver’s license (essential). Experience 2–5 years experience in lodge/hotel operations. Supervisor or department head experience (F&B, Front Office, Housekeeping, or Guest Relations). Experience in remote or wildlife lodge environments is an advantage. Technical Skills Strong knowledge of lodge operations, guest service standards, and hospitality systems. Proficiency in property management systems (e.g., OPERA, Panstrat, Semper, NightsBridge). Excellent communication and conflict-resolution skills. Basic financial understanding: budgets, cost control, and reporting. Ability to manage multiple departments simultaneously. Core Competencies Leadership and team management. Strong organisational and multitasking abilities. Guest-focused mindset with a high level of professionalism. Problem-solving and decision-making skills. Ability to work under pressure and maintain composure. Personal Attributes Well-presented; friendly, and service-oriented. Adaptable and comfortable working in remote environments. Reliable; honest, and self-motivated. Passion for hospitality, wildlife, and guest experiences.
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