Job Summary
Our client, a Managed Service Provider (MSP), is dedicated to delivering tailor-made ICT solutions to its clients. By leveraging world-leading technologies, the company prides itself on improving the way clients do business.
Role Overview
The client is seeking an Intermediate Office 365 Support Engineer to provide reliable technical support and managed services to their client base. The role involves supporting Office 365 environments, desktop infrastructure, and responding to client queries efficiently.
Academic Requirements
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2-year or 3-year Diploma in Support Services OR A+ and N+
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Please provide any additional IT-related certifications, Diploma, or Degree
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MCSE (beneficial, but individual Microsoft certifications will also be considered)
Work Experience Requirements
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Extensive experience with Office 365, including:
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Managing the Office 365 portal
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User administration (Azure AD Sync or Cloud)
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Advanced mail troubleshooting (spam filtering, mail tracing, DNS record management and best practices)
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Minimum of 4 years’ experience in desktop support (hardware and software), either onsite or remote
Key Responsibilities
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Ticket management of client queries and issues logged telephonically or via email
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Setup and configuration of client software and email accounts, and troubleshooting related issues
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Managing and troubleshooting the Office 365 portal and Exchange
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Hardware support, patch management, and antivirus maintenance using RMM tools
Location
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The Desktop Technician will be based in Gqeberha (previously known as Port Elizabeth)
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