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Lodge Manager / Assistant Lodge Manager Couples PLEASE READ TO SEE IF YOU QUALIFY MUST HAVE PRIOR REMOTE HOSPITALITY EXPERIENCE IN LUXURY SAFARI INDUSTRY Location Serengeti Job Type Permanent; full-time Primary Industry Travel; Leisure, Tourism and Hospitality Secondary Industry Travel; Leisure, Tourism and Hospitality Job Description The Lodge Manager or Assistant Lodge Manager is responsible for overseeing the day-to-day operation of the lodge, ensuring a high standard of service and guest satisfaction. The role requires the management of all aspects of the lodge’s function, including guest relations, staff supervision, financial performance, and compliance with health and safety regulations. The position is tailored to couples, emphasising teamwork and collaboration to deliver an exceptional hospitality experience. Key Duties and Responsibilities Manage daily lodge operations to ensure smooth and efficient service delivery. Provide exceptional customer service, addressing guest needs and resolving issues promptly and professionally. Recruit; train, supervise and motivate lodge staff, fostering a positive and productive work environment. Develop and implement operational policies and procedures aligned with company standards and industry best practise. Oversee housekeeping, maintenance, and catering services to maintain high standards of cleanliness and presentation. Manage financial aspects including budgeting, forecasting, expense control, and revenue maximisation. Ensure compliance with all relevant health and safety legislation, licencing regulations, and environmental policies. Coordinate bookings and manage front-of-house activities, including reception and guest check-in/check-out processes. Maintain strong relationships with suppliers, contractors, and local community stakeholders. Report regularly to senior management on lodge performance, guest feedback, and operational challenges. Promote sustainable and environmentally friendly practises within lodge operations. Work collaboratively as a couple to share responsibilities effectively and support each other in achieving lodge objectives. Required Qualifications Relevant hospitality or tourism qualification at Level 3 or above. Valid food hygiene and health and safety certificates. First aid certificate is desirable. Education Minimum of five GCSEs at Grade C/4 or above, including English and Mathematics, or equivalent qualifications. Further education in hospitality management or a related discipline is preferred. Experience Proven experience in a supervisory or management role within the hospitality or tourism sector. Experience managing accommodation services, preferably in a lodge, hotel, or similar environment. Demonstrated ability to manage budgets and financial performance. Experience working in a customer-facing role with excellent interpersonal skills. Knowledge and Skills Strong leadership and team management skills. Excellent communication and interpersonal abilities. Good organisational and time management skills. Proficient in the use of computer systems relevant to bookings, financial management, and reporting. Ability to work under pressure and solve problems efficiently. Sound knowledge of health and safety legislation and best practises within hospitality. Awareness of sustainable tourism and environmental management principles. Preferred Qualifications Higher education qualification in hospitality management or business administration. Experience managing a small team within a rural or remote setting. Knowledge of local tourism attractions and community engagement. Additional language skills relevant to the guest demographic. Working Conditions The role requires working full-time hours, including weekends, bank holidays and occasional evenings. Accommodation provided as part of the employment package. Work takes place in a lodge environment, which is remote and wild. The role involves a high level of guest interaction and requires a professional and approachable demeanour at all times. If you do not here from us within 2 weeks your application was not successful. Apply Below
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