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Overview We are seeking a dynamic and experienced couple to join our luxury private game reserve. This is a hands-on role suited to a couple where one partner fulfils the role of Field Guide, General Maintenance and Management support, and the other oversees Reservations, Administration, and Management Support. This position requires professionalism, flexibility, and a genuine passion for hospitality, conservation, and exceptional guest experiences. Position 1: Field Guide & General Maintenance (Partner 1) Key Responsibilities Field Guiding & Guest Experience · Conduct guided game drives and nature walks (where qualified) · Interpret wildlife, ecology, and conservation to guests · Ensure guest safety during activities · Create memorable, personalised guest experiences Reserve & Lodge Maintenance · General maintenance of property infrastructure, vehicles, and equipment · Basic plumbing, electrical, and mechanical tasks · Maintain reserve roads, signage, and outdoor areas · Assist with reserve management where required Operational Support · Guest and staff transfers and logistics · Support lodge operations during busy periods · Work closely with management to ensure smooth daily operations Requirements · Valid FGASA qualification (minimum Level 1 preferred) · PDP and valid driver’s licence · Practical maintenance skills (hands-on and solutions-driven) · Strong communication and guest-facing skills · Physically fit and able to work flexible hours · Previous lodge or reserve experience essential Position 2: Reservations, Administration & Management Assistant (Partner 2) Key Responsibilities Reservations & Guest Communication · Manage reservations, enquiries, and confirmations · Handle booking systems, rates, and availability · Communicate with guests before, during, and after their stay · Liaise with agents and tour operators · Hosting of guests from time to time Administration & Office Management · General lodge administration and filing · Assist with invoicing, payments, and financial admin · Prepare reports for management · Maintain guest records and operational documentation Management Support · Assist management with daily operations · Coordinate staff schedules and logistics · Support guest check-ins, check-outs, and special requests · Ensure brand standards and guest expectations are upheld Requirements · Previous reservations and hospitality administration experience · Nightsbridge or similar booking platform experience essential · Strong computer literacy (email, booking systems, Excel/Google Workspace) · Excellent written and verbal communication skills · Highly organised, detail-oriented, and professional · Ability to work independently and handle pressure · Luxury hospitality experience preferred Couple Requirements · Proven experience working together in a lodge or hospitality environment · Strong teamwork and communication skills · Professional, guest-focused, and adaptable · Dedicated and looking for long term placement · Willingness to live on-site in a semi remote environment · Willingness to work longer and irregular hours · Valid South African work permits (if applicable) · Position suited to a couple without dependents Package & Benefits Competitive combined salary (based on experience) · On-site accommodation provided · Utilities included · Opportunity to grow within a unique luxury hospitality environment
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