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Executive Housekeeper | Luxury Boutique Hotel | Hermanus Salary: R25,000 – R28,000 DOE Accommodation: Live-out Kendrick Recruitment is seeking an experienced and detail-oriented Executive Housekeeper for a luxury boutique hotel in Hermanus. This role is ideal for a hands-on hospitality professional with strong leadership skills, operational expertise, and a passion for delivering exceptional five-star guest experiences. Minimum Requirements: • Three-year degree or diploma in Hotel Management or related field (beneficial) • Minimum 8–10 years’ housekeeping experience, including 2–3 years in a similar role within a five-star property • Computer literacy and experience with OPERA Cloud • Strong operational and technical housekeeping knowledge Key Responsibilities: Guest Experience & Service Quality • Maintain exceptional cleanliness and presentation standards throughout the property • Achieve and sustain guest satisfaction scores of 90%+ for cleanliness • Deliver personalised, detail-oriented service aligned with five-star standards Room Turnaround & Operational Efficiency • Ensure 100% room readiness according to check-in times • Maintain efficient room turnaround without compromising quality • Coordinate with Front Office and Maintenance on arrivals, departures, and special requests • Implement and monitor daily cleaning schedules and task allocations Staff Leadership & Performance Management • Lead, train, and motivate the housekeeping team to deliver consistent standards • Conduct training sessions on SOP adherence and service excellence • Manage staff rosters and complete performance reviews • Address performance matters professionally and promptly Quality Control & Standards Compliance • Conduct daily room and public area inspections • Ensure compliance with health, safety, and hygiene regulations • Maintain updated SOPs, checklists, and brand standards • Drive continuous improvement through audits and corrective action plans Inventory & Cost Control • Manage linen, amenities, cleaning supplies, and equipment efficiently • Maintain stock levels while minimising wastage • Control departmental expenses in line with budgets • Oversee laundry operations and linen lifecycle management Maintenance & Asset Protection • Identify and report maintenance issues promptly • Conduct regular room and asset condition checks • Ensure guest rooms and public areas remain in excellent repair • Safeguard hotel assets through proper usage and team training Sustainability & Environmental Practices • Implement environmentally responsible cleaning practices • Monitor water, chemical, and energy usage • Promote linen and towel reuse programmes where applicable Communication & Administration • Maintain accurate housekeeping records, logs, and reports • Communicate effectively with management and interdepartmental teams • Prepare weekly and monthly housekeeping reports • Support management with budgeting, forecasting, and operational planning This role is suited to a proactive, hands-on Executive Housekeeper who thrives in a luxury environment and is committed to operational excellence and superior guest satisfaction. Please note: Only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.
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