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Job Summary
Safari JOBS is searching for an Anchor-Assistant Lodge Manager for an exclusive luxury safari property offering a deeply personal, high-end guest experience. This is a wonderful opportunity for a confident hospitality professional who is ready to step into a more holistic and representative lodge role, within an intimate boutique environment where attention to detail, warm hosting, discretion and refined service are key. The successful candidate will form an important part of the lodge management structure and will be entrusted to help uphold the property’s exceptional service culture, guest atmosphere and operational standards. This role would suit someone who has perhaps gained strong experience within a larger luxury lodge environment and is now looking for the opportunity to broaden their exposure, take on greater responsibility and become more involved across the full guest journey. Our client is looking for a calm, professional and emotionally mature individual with a natural ability to read people, communicate well and handle different situations with a level head. This person must be confident engaging with discerning guests, able to hold meaningful and appropriate conversations, and comfortable representing a luxury brand with warmth, confidence and composure. While the property is not high-volume in terms of guest numbers, the service expectation is extremely high; therefore the ideal candidate must be versatile, hands-on and willing to move seamlessly between guest interaction, front-of-house presence, food and beverage support, lodge administration and occasional reservations relief when required. The successful candidate must also have the confidence, maturity and operational understanding to hold the lodge environment together when senior management are off-site or unavailable, ensuring continuity, calm decision-making and consistent guest care. This position is best suited to someone who genuinely enjoys intimate hospitality, personalised service and being part of a close-knit lodge environment where every guest experience matters. Candidates with previous luxury lodge experience, strong front-of-house ability, sound administration skills and some reservations exposure will be particularly well suited to this opportunity. ??? ?????? ????? ???? ??????? ?????? ????????????, particularly where the partner of the Anchor-Assistant Lodge Manager is skilled and experienced in ??????????? ?? ?????? ??????????, creating an opportunity for the two to work together. ??????? ???????????? ??? ???????????? Clear criminal record; Excellent employment track record – references will be verified; Excellent English communication skills, with strong fluency and literacy; Minimum 3 – 5 years of practical experience in the hospitality or lodge management industry; Proven track record of working in a luxury or boutique hospitality environment; Prior experience in a bush lodge or safari setting – significant advantage; Relevant tertiary qualification in Hospitality Management, Tourism, or related – advantage; Strong administrative and organisational abilities, with excellent attention to detail; Sound knowledge of food and beverage operations and fine dining service standards; Proficiency in lodge/hotel management software, such as PANStrat, Semper, NightsBridge, or similar; Knowledge of guest reservations, booking systems, and lodge sales; Valid driver’s licence with own vehicle; ?????????? ?????? Genuine passion for hospitality, people, conservation, and the African wilderness, with a strong desire to create memorable guest experiences; Natural leadership ability with a calm, solution-driven approach under pressure; Have the maturity and energy to thrive in a remote lodge environment; Highly presentable, professional, and able to represent the brand with pride; Self-motivated and able to work independently with minimal supervision; Adaptable, resilient, and comfortable with the lifestyle demands of live-in lodge employment; Strong interpersonal skills and cultural sensitivity when engaging with international guests. ??? ???????????????? Oversee all front-of-house operations, ensuring a warm, professional first impression and seamless guest check-in and check-out; Manage correspondence and administrative functions including scheduling, reporting, and procurement; Supervise and coordinate all food and beverage service, including à la carte dining, bush breakfasts, sundowner setups, and special events; Maintain meticulous standards of table presentation, service etiquette, and beverage knowledge; Train; mentor, and motivate front-of-house and F&B staff to consistently deliver 5 star service; Monitor and manage stock levels, cellar management, and supplier relationships; Handle guest feedback, complaints, and special requests with grace and efficiency; Ensure compliance with health, safety, and hygiene regulations across all service areas; Collaborate with the kitchen team on menu planning, dietary requirements, and special dining experiences; In the absence of the off-site Reservationist this function will be handled directly at the lodge by the GM or Assistant LM (the successful candidate), on a relief basis; Assume general management responsibilities, as relief, in the GM couples absence – This includes full oversight of lodge operations, staff management, guest relations, and decision-making authority in the GM's absence. The ability to maintain service standards and operational continuity during these periods is an essential requirement of this position. ???????????? / ??????? / ???? ????? Competitive salary – please advise your basic gross salary expectation upon application; Monthly food allowance of R2, 500.00 per month; Equal split of shared gratuities, unless individually tipped; Medical subsidy - R500 per month, added to basic monthly salary;** Provident Fund - 50/50 contribution of 7.5% by each party, should the successful candidate elect to join;** Complimentary comfortable accommodation - own private unit with small kitchenette and lounge area. Partly furnished. Complimentary utilities – Electricity, Generator, Water, Wi-Fi, DSTV etc; Company reimbursement of mileage costs at the “AA” rates (if personal vehicle used for any work related purposes); Annual salary increase; Discretionary bonuses, based on performance, not guaranteed; Opportunity to work within a world-class, internationally recognised game reserve; A stimulating and rewarding work environment surrounded by the Big Five; Career development and growth within a professional lodge environment; A supportive management team committed to excellence and staff wellbeing; Work/Off Cycle: 3 weeks on, 1 week off + annual leave ??????????? ??????? Please submit your ??-??-???? ???? ??, a recent ????-???-????????? ??????????, copies of relevant ?????????????? / certificates, and contactable references for your ???? ????? ?????. Written reference letters to be included if available. We sincerely value every application submitted. While only shortlisted candidates who meet the role requirements will be contacted, you are most welcome to follow our advertising & social media platforms for future opportunities that may better align with your profile.
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