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Job Summary
CAMP MANAGER We are seeking an experienced, mature as well as a highly motivated Camp Manager at our Intimate 5* Camp Rooiberg Limpopo. The highest standards of guest service, hospitality and presentation are consistently maintained. This is a hands-on senior operational position requiring an individual who is confident in leading a team. Hosting high-end guests, managing operational requirements and taking ownership of the overall guest experience. The successful candidate must have a strong luxury hospitality background combined with excellent attention to detail. The ability to work independently while maintaining a high level of professionalism at all times. Experience in a luxury safari lodge or tented camp environment is essential. KEY REQUIREMENTS & EXPERIENCE Minimum 5 years' proven experience in a Camp Manager, Lodge Manager, Assistant General Manager together with similar senior hospitality management position. Previous experience in a luxury safari lodge, tented camp, private villa as well as five-star lodge or high-end hospitality environment is essential . Strong leadership and people-management skills, with the ability to motivate, develop and hold staff accountable. Excellent guest relations and communication skills. A natural ability to host and engage with guests while maintaining professional boundaries and exceptional service standards. Experience managing the complete guest journey, from arrival and check-in through to departure. Ability to oversee and actively participate in guest hosting, including meals, drinks, activities and special occasions. Strong understanding of luxury service standards and the ability to monitor and continuously improve the guest experience. Ability to identify guest needs and anticipate requirements before they are communicated. Experience in planning and coordinating guest activities, transfers, special requests and private experiences. RESPONSIBILITIES GUEST EXPERIENCE Ensure every guest receives a warm, personalised and memorable experience. Personally oversee guest arrivals, departures, meal times and special occasions. Maintain exceptional standards of service throughout the guest journey. Monitor guest satisfaction and proactively address concerns. Ensure all guest preferences, dietary requirements and special requests are communicated and actioned. Build strong relationships with guests while maintaining discretion and professionalism. STAFF MANAGEMENT Lead; motivate and manage the Kwafubesi team. Conduct daily staff briefings and ensure clear communication across all departments. Monitor staff performance, presentation, conduct and service delivery. Ensure staff adhere to company policies, SOPs and service standards. Identify training requirements and assist with ongoing staff development. HOUSEKEEPING & CAMP STANDARDS Conduct daily inspections of guest tents, public areas and back-of-house areas. Ensure guest tents, bathrooms, public areas and surrounding camp areas are maintained to the required luxury standard. Monitor linen, amenities and housekeeping stock levels. FOOD & BEVERAGE Oversee meal service and ensure all meals are presented and served according to luxury standards. Work closely with the kitchen and service teams to ensure smooth meal operations. Monitor beverage service, stock levels and beverage sales. Ensure correct stock control and minimise wastage. Assist in developing opportunities to increase beverage and F&B revenue. Ensure dietary requirements and guest preferences are correctly communicated to the kitchen. Ensure meal experiences, bush dining and special dining occasions are executed to a luxury standard. ADMINISTRATION & FINANCIAL CONTROLS Ensure all daily operational administration is completed accurately. Monitor stock, purchasing and supplier requirements. PACKAGE ON OFFER Single live-in position at the Camp Accommodation provided on the property. Meals included. Compulsory provident fund. All applicants must submit: Updated CV. Relevant qualifications and certificates. Valid driver's license. Contact details for at least three contactable managerial references . APPLICATION DEADLINE: ASAP This is an urgent appointment therefore candidates who are immediately available will be advantageous. Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
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