ENVIRONMENT:

Our client is a growing high quality Managed Service Provider Company with an increasing client base. They are looking to add to their Account Management team to share the portfolio of clients and assist in their continued success in the market. This will be a diverse and exciting role. Working closely with the key stakeholders, the role will provide exceptional customer service and act as the communication bridge between the Client’s wider service team and the client. This role requires a high attention to detail, as well as the ability to follow processes to the letter, and good levels of organisation are essential. Using excellent customer service skills, the person in this role will communicate efficiently and clearly to clients on every step. This role is a great opportunity for someone with experience in Account Management who would like to explore exciting avenues in a modern and thriving business. They are looking for someone who is eager to grow with them and have every chance to progress in a professional capacity.

DUTIES:

Main Job Tasks and Responsibilities:

• Day to day management of the relationship with clients within your portfolio. Build and maintain a strong and long-lasting relationship with key contacts.
• Conduct at least quarterly account management meetings with key client stakeholders.
• Negotiate contract changes based on developments within existing clients in conjunction with the operations team.
• Produce reports and key metrics for the purpose of presenting information and statistics in client facing meetings.
• Identify and target areas for new sales leads and offerings within the company’s portfolio.
• Work alongside their Technical Sales staff to source the best solution for their clients’ needs.
• Ensure that the department documentation and knowledge base is as comprehensive as possible.
• Participate in sales process for new business, where the company Sales Team require additional support.
• Manage the account management onboarding and offboarding processes.
• Assist with challenging client requests and escalation of issues as required.

Additional Job Tasks and Responsibilities:

• General administrative duties.

REQUIREMENTS:

Essential Skills/ Experience:

• Experience of working in a professional business and office environment.
• Strong communication skills and a proven ability to deal with professionals at different levels.
• Attention to detail and ability to work on own initiative and independently.
• Excellent organisational and time management skills.

Desirable Experience and Competencies:

• Experience of working within the Managed Service Provider/Technology sector.
• Experience of dealing with business requirements and clients over the phone.