Job Summary
We are seeking a skilled and proactive Field Support Engineer with hands-on experience in desktop, laptop, and network support within a service delivery environment. The ideal candidate will be responsible for troubleshooting, repairing, and installing hardware and software on end-user devices, including Windows operating systems and third-party applications. This role also involves supporting mobile applications on Android and iOS platforms, ensuring seamless functionality across devices.
The successful candidate will demonstrate strong technical expertise in Active Directory, as well as the ability to manage and resolve tickets within defined Service Level Agreements (SLAs) while maintaining high efficiency targets.
What you'll do:
- Responsible for repairing, troubleshooting and installing hardware/ software of new/faulty laptops and desktops.
- Replace or installing of new desktop and laptops.
- Windows OS Software installation, support and troubleshooting including of 3rd party applications.
- Support Sasol Applications on Android and IOS devices.
- To ensure that all open tickets are managed within the SLA.
- To reach efficiency target.
- Mobility support / workshop and Field support engineer.
Your Expertise:
- 2 Years practical in-service delivery; desktop / laptop support; and Active Directory
- Network and desktop support experience.
Qualifications:
- Essential Qualifications
- Grade 12
- A+
- N+
- Soft skills certificates
- ITIL Foundation V3
- Preferred Qualifications
- Certificate in CompTIA A+/N+ International or Equivalent is Essential.
- MCSE
- ITIL
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