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Hotel Sommelier World Class 5* Boutique Hotel Sandton The Sommelier is responsible for the management, presentation, and service of the hotel's wine programme, ensuring an exceptional guest experience. Needs expert wine knowledge, recommendations, and service. The role includes maintaining the wine cellar, developing the wine list, training team members. Building supplier relationships, and enhancing food and wine pairing experiences that complement the luxury standards of the Boutique Hotel & Spa. Key Responsibilities • Wine Service & Guest Experience • Provide professional wine recommendations and pairings to guests. • Present, open, and serve wines according to established service standards. • Engage with guests to understand preferences and enhance their dining experience. • Conduct wine tastings and special wine-related events when required. • Handle guest enquiries regarding wines, vintages, regions, and pairings. Wine Programme Management • Maintain and continually improve the wine list to align with guest expectations and market trends. • Assist in the selection, pricing, and procurement of wines. • Build and maintain relationships with wine suppliers and distributors. • Monitor stock levels and ensure optimal inventory management. • Conduct regular stock counts and reconcile variances. Cellar Management • Ensure correct storage and rotation of wine stock. • Monitor wine cellar conditions, including temperature and humidity. • Maintain accurate records of inventory and wine movements. • Minimise stock losses through effective controls. Staff Training & Development • Train restaurant and bar staff on wine knowledge, service techniques, and food pairings. • Conduct regular product knowledge sessions. • Promote a culture of exceptional wine service within the team. Financial & Administrative Duties • Assist with budgeting and wine cost controls. • Monitor beverage costs and profit margins. • Prepare reports on wine sales and inventory when required. • Support initiatives aimed at increasing beverage revenue. Minimum Requirements • Grade 12 (Matric). • Formal Wine Qualification (WSET, Cape Wine Academy, Court of Master Sommeliers, or equivalent). • Minimum 3-5 years' experience in a sommelier role within a luxury hotel, fine dining restaurant, or premium hospitality environment. • Extensive knowledge of local and international wines. • Knowledge of food and wine pairing principles. • Strong communication and guest relations skills. • Experience with inventory and stock control systems. • Ability to work evenings, weekends, and public holidays. Key Performance Indicators (KPIs) • Guest satisfaction scores. • Beverage revenue growth. • Wine sales performance. • Inventory accuracy. • Staff wine knowledge and training completion. • Reduction in stock losses and variances. Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements. All applications must include the following: A correct; recent and updated CV ; including detailed employment dates with the month and year clearly stated. Written references from previous employers. Contactable references with correct contact details. Copies of tertiary educational qualifications and relevant certificates . A recent; professional and presentable profile photograph .
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