Kendrick Recruitment is recruiting a Groups and Incentives Relief Consultant for a luxury safari property collection based in Sandton. This role is ideal for an experienced inbound consultant who thrives in a dynamic environment and is confident stepping in to manage group and incentive portfolios during consultant absences.

Key Outputs

• Supervising and managing the full workload of assigned consultants during periods of sickness, annual leave, or training, including re-quotes, ongoing proposals, operations management, and related tasks
  

• Assisting with and developing agent and hosted educational bookings, working closely with the Sales team to ensure seamless delivery
  

• Supporting the implementation, testing, and refinement of systems and procedures
  

• Following up on provisional bookings for relevant team portfolios
  

• Proactively following up on dormant or dead leads during quieter periods
  

• Assisting with the loading of bookings during peak booking periods
  

• Supporting Small Group Journeys as required
  

• Assisting with the procurement of new suppliers and products to enhance the Groups department offering and creativity
  

• Occasionally travelling with groups to assist with on-the-ground operations
  

Knowledge Required

• In-depth knowledge of the tourism industry, including travel channels, destination management, current trends, and customer expectations
  

• Strong understanding of terms and conditions, operating markets, product knowledge, and third-party and internal destinations
  

• Relevant business understanding to support strategic thinking and commercial decision-making
  

• Passion for delivering service excellence
  

• Sound knowledge of South Africa, Southern Africa, and East Africa, with the ability to provide recommendations and destination support
  

• Basic understanding of crisis management protocols, emergency response, and risk mitigation strategies
  

Skills Required

• Meticulous attention to detail across itineraries, documentation, and client communication
  

• Strong organisational skills with the ability to manage multiple priorities and deadlines
  

• Proactive mindset with the ability to anticipate challenges and implement solutions
  

• Strong analytical and problem-solving skills combined with creative thinking
  

• Collaborative approach when working with colleagues, partners, and stakeholders
  

• In-depth knowledge of Tourplan, Wetu, and Microsoft systems including Word, Excel, PowerPoint, and Outlook is advantageous
  

Personal Characteristics

• Strong interpersonal and communication skills
  

• Commitment to exceptional customer service and tailored guest solutions
  

• Ability to adapt quickly in dynamic and unpredictable environments
  

• Confident decision-maker, particularly in high-pressure situations
  

• Proactive, self-motivated, and deadline-driven
  

• Willingness to share knowledge, mentor others, and contribute to team development
  

• Motivated by purpose and service excellence rather than targets
  

• Strongly administration-driven
  

Previous Work Experience Required

• Minimum of 3 to 5 years’ previous inbound tour consulting experience