+2 more
Clear All Filters
Verified Ad
Job Summary
Job Scope The Front Office Administration Manager/ FOM is responsible for managing all Front Office personnel and ensuring compliance with Front Office Standard Operating Procedures. The role focuses on maintaining efficient operations, maximizing occupancy and room revenue, and delivering high levels of guest satisfaction. Key Responsibilities Front Office Operations Manage the daily operations of the Front Office department. Ensure compliance with established Front Office policies and procedures. Supervise front office activities including guest check-ins, check-outs, cash handling, and room allocations. Monitor guest accounts, billing accuracy, and credit control. Handle guest complaints and resolve operational issues efficiently. Financial Administration Prepare and manage financial reports related to Front Office operations. Oversee rental collections and rental pool distributions. Ensure accurate charges to guest accounts and timely reconciliation of transactions. Manage daily cash-ups and financial reporting. Reservations and Administration Perform all reservations functions including space banking, rental bookings, and Flexi bookings. Liaise with owners and club personnel regarding reservations and related queries. Ensure accurate booking management and reporting. Team Leadership and Training Supervise; train, and support all Front Office staff. Conduct on-the-job training and development for junior team members. Provide training and support for night audit functions. Schedule staff shifts and manage departmental timetables. Interdepartmental Coordination Act as the key liaison between Front Office, Reservations, Housekeeping, and Maintenance departments to ensure smooth operations. Ensure timely communication regarding guest needs, room availability, and operational requirements. Administration and Reporting Ensure accurate and timely submission of all reports and administrative documentation. Maintain operational records and documentation in accordance with company policies. Perform any additional Front Office or management-related duties as required. Requirements Minimum Grade 12 (Matric) . A recognized 3-year tertiary qualification in Hospitality Management or Front Office Operations . Minimum 3 years’ Front Office Management experience in a 5-star property . Strong experience in financial reporting, rental collections, and rental pool distributions . Experience dealing with owners and club personnel will be advantageous. Excellent guest relations and communication skills . Fluent in English ; additional European language advantageous. Strong leadership and team management skills. Well-presented with an outgoing personality. Strong organizational skills with the ability to work under pressure while maintaining accuracy. Computer literate with knowledge of Windows; Microsoft Word, Excel, Outlook, Opera, and INFOR HMS . Self-motivated with strong initiative. Willingness to work shifts and perform management duties when required . DO NOT APPLY UNLESS YOU HAVE THE SPECIFIC EXPERIENCE LISTED ABOVE. Please forward a comprehensive and UPDATED cv (starting with current position) with a head & shoulders photo. Recent contactable references from last two direct superiors, must be provided! Open to South African Citizens only.
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link