Joining our client means becoming part of a dedicated team committed to delivering exceptional customer service in a professional environment on a 6 to 12-month contract. You will work within a well-established organization focused on banking, financial services, and insurance, where your contribution directly impacts client satisfaction and operational excellence.
Duties:
Manage inbound and outbound customer calls
Provide accurate information on investment banking products and services
Resolve customer queries within agreed turnaround times
Maintain accurate customer records
Escalate complex issues appropriately
Meet SLAs and quality standards
Comply with FICA, FAIS, POPIA, and internal policies
Maintain confidentiality
Contribute to delivering an excellent customer experience
Requirements:
Minimum 18 months of relevant experience OR be a BCom graduate
Strong analytical skills
BCom in Finance, Insurance or Banking or relevant qualification (this is applicable for both graduates and experienced individuals)
High level of integrity
Ability to work on-site in Gauteng
RE5 or FAIS accreditation (where applicable)
Computer literacy
Familiarity with the following: