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Job Summary
Location: Robertson, Western Cape Key Responsibilities Hotel Operations · Oversee daily hotel operations · Ensure exceptional guest experiences and high service standards · Manage reservations, front office, housekeeping, maintenance, and food & beverage departments · Monitor guest feedback and implement service improvements · Ensure compliance with all health, safety, and hospitality regulations Marketing & Business Development · Develop and implement marketing strategies to increase occupancy and revenue · Build strong relationships with tour operators, travel agents, DMCs, influencers, corporate clients, and tourism stakeholders · Identify new business opportunities and revenue streams · Manage and grow the hotel’s online presence and reputation · Collaborate with external marketing partners and media agencies · Attend trade shows, networking events, and tourism functions when required Sales & Revenue Management · Drive occupancy and revenue targets · Monitor market trends and competitor activity · Develop and manage promotional campaigns and packages · Ensure effective yield and rate management · Build and maintain a strong repeat guest and corporate client base Leadership & Team Management · Lead; motivate, and develop hotel staff · Foster a positive, guest-focused culture · Conduct performance reviews and staff training · Manage staff scheduling and productivity · Ensure clear communication across all departments Financial Management · Manage budgets and operational expenses · Monitor financial performance and profitability · Prepare monthly management reports · Identify opportunities to improve efficiencies and reduce costs · Work closely with ownership to achieve strategic objectives Minimum Requirements · Minimum 5 years’ experience in a senior hospitality management role · Proven experience as a Hotel Manager, General Manager, Lodge Manager, or Operations Manager · Strong sales, marketing, and business development background · Excellent networking and relationship-building abilities · Experience working with travel agents, tour operators, and online travel platforms · Strong understanding of revenue management and hotel distribution channels · Excellent communication and interpersonal skills · Strong financial and administrative management abilities · Proficient in hotel reservation and property management systems · Valid driver’s licence · Ability to work weekends and public holidays when required · Relevant degree or diploma in Hospitality or Business Management
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