Job Summary
Overview:
The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the organisation to achieve company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops. The position is based in Komani.
Minimum Requirements:
- A recognised Degree / BTech NQF level 7 (non-negotiable) in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related field
- 3 to 5 years of relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services
- 3+ years experience managing large/various teams
Responsibilities:
Effective management of external service providers through:
- Identifying, together with Group Procurement, applicable services and service providers
- Reviewing SLA and in consultation with Group Procurement, document specific organisation requirements and ensure signature by relevant parties
- Driving and monitoring conformance to SLA, identifying gaps and implementing corrective action
- Maintaining productive relationships with service providers through regular meetings
Effective relationship building with internal and external stakeholders
- Participating actively, where necessary, in internal and external review meetings
Effective quality systems management through:
- Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
- Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
- Identifying alert and incident trends and driving corrective actions
- Ensuring compliance with ISO 9001:2008 and ISO 1400:2004
- Preparing for and participating in various audits
- Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.)
Effective financial management through:
- Participating in the budgeting process and monitoring performance against budget
- Planning, agreeing and implementing Capex expenditure with the organisation’s management
- Review services benchmark report to effectively manage outsourced services cost and quality metrics
- Ensuring accurate and timeous invoices are received from external suppliers for processing
- Ensuring invoices are captured according to approved catalogues and contracts
- Complete scope changes for all permanent changes in services scope
- Participating in and/or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savings
Effective people management through:
- Demonstrating visible leadership in respect of the organisation’s values, operating model and strategy and actively sponsoring company initiatives and projects in own area of responsibility
- Recruiting, retaining, motivating and developing staff according to people policies and practices
Effective facilities management through:
- Ensuring the facility is always in a clean and in a habitual state
- Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable
Competencies:
- Resilience
- Ethical behaviour
- Leading by example
- Excellence orientated
- Customer responsiveness
- Problem-solving, analysis and judgement
- Motivating, influencing and managing people
