Role Name: Intermediate to Senior Oracle HCM Functional

Role Description:

•                  B degree or equivalent (e.g., BCom Human Resources, BCom Industrial Psychology, BSc/BCom Business Information Systems, BCom Business/Organisational Management);

•                  Active Oracle HCM Cloud certifications will be an added advantage

•                  A minimum of 3 to 5 years of working experience Oracle HCM Cloud functional specialist in a project and/or support environment.

•                  Oracle eBusiness Suite (EBS) functional experience: advantageous

•                  Regression testing experience across quarterly updates and UAT coordination with business users;

•                  Knowledge of the full system development lifecycle (SDLC) or equivalent;

•                  Proficiency in English (verbal and written communication skills);

•                  Stakeholder engagement with HR business owners;

•                  Ability to work within a CAB/ITIL-governed change management process;

•                  Decision-making;

•                  Time and work management;

•                  Problem-solving and analysis; and

•                  Contributing to team success

•                  Resolution of incidents and service requests within agreed SLA thresholds, achieving at least 95% compliance monthly

•                  Submission of high-quality change requests with at least a 90% first-time approval rate at Change Advisory Board (CAB) level

•                  Full compliance with change management processes, ensuring all changes are logged, approved, and implemented with complete documentation

•                  Readiness for Oracle HCM quarterly releases through full regression testing and business sign-off prior to production deployment

•                  Maintenance of up-to-date functional documentation, ensuring all artefacts are updated within ten business days of approved changes

•                  Achievement of an average stakeholder satisfaction rating of at least 3 out of 5 based on HR stakeholder feedback

•                  Contribution to knowledge transfer through at least one documented session or knowledge article

•                  Timely and complete response to audit findings within agreed timelines, supported by documented remediation actions

•                  Achievement of at least 95% availability against contracted hours, with all absences communicated in advance

•                  Provision of day-to-day functional support for Oracle Fusion HCM modules, including issue analysis, resolution, and user support

•                  Configuration and maintenance of HCM system setups aligned to business processes and organisational policies

•                  Analysis of business requirements and translation into functional specifications, process maps, and system configurations

•                  Execution and coordination of system testing activities, including regression testing and user acceptance testing (UAT) to support releases and enhancements

•                  Support for Oracle HCM quarterly releases, including defect resolution, validation, and business readiness activities

•                  Development and maintenance of functional documentation, including configuration documents, business requirements, and process flows

•                  Management and resolution of functional defects and production issues to ensure system stability and continuity of HR operations

•                  Collaboration with technical teams, business stakeholders, and subject matter experts to resolve complex functional issues and drive enhancements

•                  Support for critical HR and payroll processing cycles, ensuring system availability and functional accuracy during key business periods

•                  Facilitation of knowledge transfer sessions and user enablement activities to support adoption and internal capability building