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Job Summary
Ever wanted to be the person who keeps an entire digital workplace running smoothly, from laptops and smartphones to collaboration rooms and next-generation devices?As an Operations Engineer, you’ll be right at the heart of a global technology platform that powers modern, secure and highly available end-user and workplace services.
This is a hands-on, fast-paced role where no two days look the same, and where your work genuinely keeps people productive.
Requirements
- Experience with ITIL processes (Incident, Change and Problem management)
- Resolve ITSM tickets
- Analyse and resolve problem tickets
- Experience with VIP and End-user support
- Plan and execute maintenance tasks (change management)
- Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
- Experience with technical documentation, standard operating procedures and user support guides
- Experience with Active Directory/EntraID
- Exposure to device management (SCCM, Workspace One, Microsoft Intune)
- Exposure to troubleshooting infrastructure, network and integration issues
Sabenza IT & Recruitment
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