We are seeking an experienced Operations Engineer (Expert) to support digital retail solutions used at point-of-sale environments. These platforms enable an engaging customer experience through digital product visualization, content management systems, and customer delivery applications used across dealership environments. 

Key Responsibilities:

• Analyse business and operational processes to identify clear system requirements.
  
• Review and propose alternative system design solutions.
  
• Present technical solutions to the Product Owner or Project Lead.
  
• Create and execute test cases and support testing activities.
  
• Perform basic SIT and UAT reporting.
  
• Support and coordinate test case creation with business testers and developers.
  
• Track requirements and ensure test coverage across all testing phases.
  
• Ensure testing entry and exit criteria are met.
  
• Assist with defect management and retesting activities.
  
• Monitor production environments and respond to ITSM tickets.
  
• Assist with production configuration and application performance monitoring.
  
• Maintain weekly and monthly ITSM reporting dashboards.
  
• Provide operational support during on-call and holiday rotations.
  
• Produce system documentation, user manuals, and operational documentation.
  
• Support user training and system implementation activities.
  
• Participate in system audits and quality assurance initiatives.
  
• Coach and support colleagues when required.
  

Requirements

Essential Skills:

• Strong understanding of SDLC and systems engineering concepts
  
• End-to-end process analysis
  
• Test case development and management
  
• Modelling methods and techniques
  
• Strong communication and stakeholder engagement skills
  
• Ability to coordinate across development, testing, and operations teams
  

Advantageous Skills:

• Knowledge of enterprise IT project methodologies
  
• Experience working with Agile toolchains, including:
  
• JIRA
  
• Confluence
  
• X-Ray
  

Experience & Qualifications:

• Degree or Diploma in Information Technology or related field
  
• Relevant experience in testing, systems engineering, or operations support