ONCOLOGY RECEPTIONIST

Location: Pretoria East, Pretoria
Position Type: Full-Time | Permanent
Working Hours: Monday – Friday, 08:00 – 17:00
Salary: Market-Related
Industry: Healthcare | Paediatric Oncology

About the Opportunity

Medical Resources Group is recruiting on behalf of our client for a professional, compassionate and highly organised Oncology Receptionist to join a growing paediatric oncology practice in Pretoria East.

The successful candidate will be the first point of contact for patients and their families and will play an important role in providing a welcoming, supportive and professional experience throughout their care journey.

This position requires an individual who is comfortable working within a sensitive healthcare environment, has strong administrative and communication skills, and understands the importance of confidentiality, accuracy and compassionate patient care.

Key Responsibilities

Reception & Patient Administration

• Welcome and assist patients, families and visitors in a professional and compassionate manner.

• Manage incoming telephone calls and provide accurate and professional assistance.

• Schedule, confirm and manage appointments with oncology specialists.

• Maintain an accurate electronic appointment diary.

• Assist with patient enquiries and direct queries to the appropriate healthcare professional or team member.

• Ensure patient information and appointment details are accurately captured and updated.

• Maintain a professional, neat and organised reception environment.

Oncology Administration

• Maintain accurate and confidential electronic patient records.

• Capture and update patient information, medical history and relevant administrative details.

• Assist with administrative processes relating to oncology patients.

• Assist with cancer treatment plan authorisations and the preparation of supporting documentation.

• Assist with chemotherapy ordering and related administrative coordination.

• Coordinate communication between the oncologist, patients, families, medical team and other relevant parties.

• Follow up on outstanding documentation, authorisations and administrative requirements where necessary.

• Handle sensitive patient and family interactions with empathy, professionalism and discretion.

Medical Billing

• Accurately capture and upload relevant medical service codes.

• Liaise with the medical bureau to facilitate accurate and efficient billing processes.

• Assist with medical aid and billing-related queries as required.

• Use Vericlaim medical billing system for the accurate processing and management of billing information.

• Ensure all patient and billing information is captured accurately and timeously.

• Assist with resolving billing queries and obtaining required information or supporting documentation.

General Administration

• Accurately capture and upload relevant medical service codes.

• Liaise with the medical bureau to facilitate accurate and efficient billing processes.

• Assist with medical aid and billing-related queries as required.

• Use the Vericlaim medical billing system for the accurate processing and management of billing information.

• Ensure all patient and billing information is captured accurately and timeously.

Minimum Requirements

• Matric / Grade 12.

• Previous experience in a medical reception, medical administration or similar healthcare environment.

• Relevant administrative experience relating to oncology patients is essential.

• Experience using the Vericlaim medical billing system is essential.

• Sound knowledge of medical terminology, particularly oncology-related terminology.

• Experience with patient scheduling and appointment management.

• Knowledge of cancer treatment plan authorisations will be advantageous.

• Experience or exposure to chemotherapy ordering and related administrative processes will be advantageous.

• Strong computer literacy and administrative skills.

• Excellent verbal and written communication skills, including professional telephone etiquette.

• Ability to handle confidential patient information with discretion and professionalism.

• Strong attention to detail, accuracy and organisational skills.

Key Competencies

• Compassionate and patient-focused approach.

• Professional, approachable and courteous manner.

• Strong communication and interpersonal skills.

• Excellent organisational and administrative abilities.

• High level of accuracy and attention to detail.

• Ability to handle sensitive and emotional situations with tact, empathy and discretion.

• Ability to work effectively in a busy healthcare environment.

• Strong follow-up and coordination skills.

• Reliable, punctual and professional.

• Ability to work independently and as part of a multidisciplinary healthcare team.

Working Hours

Monday – Friday, 08:00 – 17:00

How to Apply

Please submit your updated CV to recruitment2@medicalresources.co.za" rel="noopener noreferrer">recruitment2@medicalresources.co.za

Subject Line: Oncology Receptionist – Pretoria East

If you do not receive feedback within 2 weeks of submitting your application, please consider your application unsuccessful.