In order to be considered the following is required:

• Certificate or Advanced Certificate in Information Technology
• Between 3 - 5 years of proven experience encompassing IT management, systems administration and project management
• Experience with software testing, API integration and data analysis
• Advanced technical expertise in Microsoft Server, Office 365, Active Directory, DNS / DHCP, Linux, VMware, Veeam, firewalls, networking and database administration (SQL / MySQL)
• General coding proficiency in PHP and mySQL and the ability to modify and troubleshoot code within a WordPress environment
• Intermediate understanding of C# coding language is advantageous
• Advanced Microsoft 365 Suite Skills (including Excel, Power Bi, Teams and Power Automate)
• Ability to manage IT budgets and procurement
• Demonstrated knowledge of various hosting models (shared vs cloud) and experience in planning, recommending, and executing migration strategies from traditional hosted environments to major cloud platforms (e.g., AWS, Azure)
• Strong communicator with the ability to lead teams and drive innovation

Duties & Responsibilities:

IT Operations & Support:

• Oversee daily IT operations, including installation, configuration, and maintenance of hardware, software and network systems
• Provide first, second and third-line support to all staff, ensuring timely resolution of technical issues
• Manage help desk operations, call logging and troubleshooting for hardware, software, networking and printing
• Maintain security and anti-virus protocols across all devices and systems
• Conduct regular network backups and ensure disaster recovery readiness
• Offer remote support to staff and clients as required

Infrastructure & Systems Administration:

• Administer Microsoft Server environments, Office 365
• Manage virtualization platforms, storage solutions and backup technologies
• Oversee firewall configuration and network security
• Implement and maintain hosted infrastructure, telecommunications, emails, switches, firewalls and fibre technologies
• Evaluate, test and advise on IT systems and projects, including integration with third-party platforms

IT Leadership & Project Management:

• Manage IT projects from conception to completion, including process improvement initiatives, software development and infrastructure upgrades
• Define project scope, allocate resources, set deadlines and establish communication strategies
• Assemble and guide project teams, ensuring adherence to schedules and budgets
• Track milestones, deliverables, and change requests for smooth project progression
• Present progress reports and integrate feedback for continuous improvement
• Collaborate with executives, department heads and external vendors to align IT strategy with business goals

IT Governance, Compliance & Budget Management:

• Establish and enforce IT policies, procedures and strategies to guarantee robust data security and compliance with regulatory requirements
• Oversee and manage the IT budget, handling procurement and expenditure for all hardware, software and services
• Maintain comprehensive documentation for all changes related to users, system functions and infrastructure
• Strengthen the IT infrastructure by implementing new technologies and conducting routine security checks

Stakeholder Engagement & Communication:

• Serve as the main liaison for IT matters, communicating updates on changes, milestones and other important information
• Provide training and support to staff on IT systems and best practices
• Manage relationships with internal and external IT service providers, ensuring high-quality service delivery

If you would like to email your CV directly – please send it to aliciam@bedifferent.co.za

Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.