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Job Summary
Job Title: Human Resources Generalist Department: Human Resources Reports to: Deputy Manager / Executive Management Location: The Park Lodge Hotel & Apartments, Pretoria Job Purpose The Human Resources Generalist is responsible for leading and directing all human resource functions at The Park Lodge Hotel & Apartments. The role ensures compliance with South African labour legislation, supports operational excellence in a hospitality environment, and drives a positive employee experience aligned with the hotel’s service standards and business objectives. The position further serves as Second-in-Command to the Deputy Manager ; providing operational support and leadership continuity by stepping in during periods of absence or leave. Key Responsibilities Strategic HR Management Develop; implement, and maintain HR policies, procedures, and systems in line with labour legislation and hospitality best practices. Advise management on HR strategy, workforce planning, organisational structure, and employee relations matters. Support business objectives through effective people management and talent development. Recruitment; Selection & Onboarding Manage end-to-end recruitment and selection for permanent, temporary, and casual staff. Coordinate student placements, internships, and practical training programmes with hospitality institutions. Ensure structured onboarding and induction for all new employees. Employee Relations & Labour Compliance Manage disciplinary processes, grievances, incapacity procedures, and poor performance management. Represent the organisation at CCMA and other dispute resolution forums when required. Ensure compliance with the Labour Relations Act (LRA), Basic Conditions of Employment Act (BCEA), Employment Equity Act (EEA), and other applicable legislation. Ensure compliance with liquor licensing requirements, including monitoring validity periods and ensuring that liquor licence renewals are completed timeously. Payroll; Benefits & Administration Oversee payroll processing, including permanent and temporary staff payments, overtime, and deductions. Administer employee benefits such as leave, UIF, COIDA, and the Provident Fund. Manage monthly Provident Fund submissions to the fund administrator (Alexforbes). Prepare and submit monthly contribution schedules together with the proof of payment (POP) before the 7th of the following month. Maintain accurate employee records and HR documentation. Performance Management Implement and manage performance appraisal systems. Support managers and supervisors in setting objectives, conducting reviews, and managing performance outcomes. Employment Equity & B-BBEE Manage Employment Equity planning, reporting, and committee processes. Support B-BBEE compliance through workforce data, skills development initiatives, and reporting. Liaise with verification agencies and consultants when required. Health & Safety Ensure compliance with occupational health and safety requirements relevant to the hospitality environment. Ensure monthly servicing and maintenance of lifts are conducted as scheduled. Attend to lift-related issues by logging calls with the service provider and ensuring repairs are completed timeously. Ensure all fire-fighting and fire detection equipment is serviced, compliant, and properly maintained, and that any faults are addressed and rectified promptly. HR Reporting & Confidentiality Prepare HR reports for management, audits, and statutory submissions. Handle all HR matters with the highest level of confidentiality, professionalism, and integrity. Key Competencies & Skills Strong knowledge of South African labour legislation Excellent communication and interpersonal skills Conflict resolution and negotiation skills Strong administrative and organisational ability Ability to work under pressure in a hospitality environment High level of discretion and professionalism Minimum Requirements Diploma or Degree in Human Resources Management or related field Minimum of 3 years’ HR experience, preferably within the hospitality or service industry Proven experience in employee relations and disciplinary processes Payroll and HR systems knowledge Computer literacy (MS Office and HR/Payroll systems) Working Conditions Hospitality environment requiring flexibility in working hours May be required to attend disciplinary hearings or operational meetings outside normal office hours
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