Food & Beverage Manager - Front of House (Head of Department)

Centurion Country Club are seeking a dynamic and experienced Food & Beverage Manager to join their leadership team and take full ownership of their Front of House operations.

Position Details:

Job Title: Food & Beverage Manager (Head of Department – Front of House)

Department: F&B Operations

Reports To: General Manager

Start Date: 1 April 2026

Employment Type: Permanent | Full-Time

Location: Centurion, Gauteng, South Africa

Role Purpose:

The F&B Manager – Front of House is responsible for the strategic and operational management of all guest-facing food and beverage services across the Club. This includes service excellence, bar and beverage operations, member and guest engagement, FOH staffing, outlet management, events coordination, and retail offerings.

Current outlets include Bars, Service Areas, Halfway House, Beverage Cart, Retail Shop, Padel Restaurant and the Driving Range Kiosk. The successful candidate will collaborate closely with the Executive Chef to ensure the holistic success of the Club's F&B objectives.

Key Responsibilities

FOH Operations & Member Experience:

• Oversee all FOH outlets ensuring consistency in service, quality, and presentation
• Manage daily operations across all outlets and public areas
• Develop and implement service SOPs for consistency across all outlets
• Manage member/guest complaints effectively, turning challenges into opportunities
• Maintain a comprehensive understanding of the Centurion member and guest journey

Staff Management & Development:

• Lead, schedule, and evaluate FOH staff using a Management By Walking Around (MBWA) approach
• Provide ongoing training, mentorship, and professional development for FOH staff
• Enforce grooming, uniform, and presentation standards always
• Drive a culture of accountability, positivity, and teamwork
• Monitor staff time & attendance via ERS Biometric system

Beverage & Retail Oversight:

• Manage bar operations and beverage service standards across all outlets
• Develop beverage menus, promotions, and upselling strategies
• Ensure proper stock control, FIFO rotation, and storage practices
• Oversee retail shop operations including product selection, merchandising, and sales targets
• Build strong supplier relationships for beverages and retail products

Financial & Administrative Oversight:

• Develop and manage FOH departmental budgets with annual forecasting
• Ensure an overall gross profit percentage (GP%) is consistently achieved
• Implement stringent stocktaking and inventory controls on a monthly basis
• Provide accurate and timely financial reporting to GM / Financial Manager

Events, Functions & Member Engagement:

• Plan, coordinate, and execute FOH service for Club events, functions, and corporate bookings
• Create packages, promotions, and beverage pairings to enhance member experience
• Oversee service standards during golf days, tournaments, and special functions

Health, Safety & Compliance:

• Ensure compliance with the Occupational Health & Safety Act for all FOH operations
• Maintain hygiene, cleanliness, and safety standards across all outlets
• Work jointly with the Executive Chef to align practices with HACCP standards

Minimum Requirements:

Qualifications & Experience:

• Relevant tertiary qualification in Hospitality Management, F&B Management, or equivalent
• Minimum 5 years' experience in a senior F&B or FOH management role
• Experience in a country club, hotel, or similar premium hospitality environment preferred
• Proven track record of managing multi-outlet F&B operations

Skills & Competencies:

• Strong leadership, people management, and team development skills
• Excellent financial acumen with demonstrated ability to manage budgets and achieve GP targets
• Exceptional communication and interpersonal skills
• High attention to detail and commitment to service excellence
• Proficient in POS and stock management systems
• Sound knowledge of South African labour law and OHS compliance
• Ability to thrive in a fast-paced, member-focused environment

Vision, Mission & Values of Centurion Residential Estate Sports and Social Club:

Our Vision:

To create and maintain a refined and healthy Country Club with a Championship golf course and a clubhouse of choice for all residents, members and guests.

Our Mission:

• To strive to develop a championship golf course, offering a rewarding and challenging experience for all golfers.
• To strive to develop a modern and desirable clubhouse, offering a diverse range of social facilities.
• To strive to manage all these facilities to the highest environmental standards.
• To strive to be an enlightened employer with a culture of sustained employee engagement, dedicated to promotion of talent and staff motivation.

Our Values:

Competence:

Our organization will be focused on ensuring relevant competencies at every level. We will give attention to detail. We will accept change and adapt and innovate to be more effective and efficient.

Relationships:

Our core business is relationships: we will value and develop relationships through clear, effective and open communication with all stakeholders.

Respect:

Respect will be shown to all our customers, staff, suppliers and business associates. We will conduct all matters with the utmost integrity.

Communications:

We will openly discuss all matters, share our opinions but remain open to other views.

Accountability:

We will accept full responsibility for our decisions and are committed to constant transparency.