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Job Description – Events and Conferencing Manager Location: Menlyn Boutique Hotel, Pretoria Department: Events and conference department Reports to: General Manager Key Responsibilities 1. Client Relations & Consultation Consulting with clients and hosting site visits to establish event requirements. Managing and building client relationships, including collecting and responding to conference/function guest feedback. 2. Financial & Administrative Support Preparing quotes, pro-forma invoicing, and final invoicing for all conferences and functions. Liaising with the finance department on deposits and final accounts, ensuring debtors are managed timeously. Handling administrative tasks such as filing, updating databases, and responding to client/guest inquiries. 3. Event Planning & Coordination Implementing and communicating client specifications and the event calendar to relevant departments and external suppliers. Assisting with event planning and execution, coordinating logistics, and managing supplier communication. Collaborating with team members to ensure seamless coordination and successful event outcomes. 4. Monitoring & Evaluation Participating in post-event evaluations to gather feedback and identify areas for improvement. Ensuring the events board is updated weekly. Living Our Values At Menlyn Boutique Hotel, your work is more than a job—it is an extension of our purpose. We are called to serve with: - Humbleness: Placing the needs of others before our own and always serving with gratitude. - Respect: Treating every guest, colleague, and task with dignity and reverence. - Kindness: Creating a warm, welcoming environment with every interaction. - Integrity: Demonstrating honesty and responsibility in all actions—especially when no one is watching. - Progressiveness: Always seeking better ways to serve, grow, and improve ourselves and the guest experience. Qualifications & Requirements - Matric certificate (Grade 12); a relevant hospitality qualification is advantageous. - Minimum 3 years’ experience in Events Management within a 4- or 5-star property - Proven track record in planning; coordinating, and executing events in a professional hospitality environment. - Strong background in client liaison, guest service, and administrative support - Familiarity with hotel property management systems (e.g., Opera, Mews, Xero or Semper). - Excellent attention to detail, numeracy, and problem-solving skills. - Proficient in written and spoken English; additional languages an asset. - Willing and able to work night shifts, weekends, and public holidays. Why Join Our Team? As part of the Menlyn Boutique Hotel family, you contribute to a vision that prioritizes faith, service, excellence, and upliftment. Here, you are more than an employee—you are a valued contributor to a team that genuinely cares about people and purpose.
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