Job Summary
Our client currently has a vacancy for the above position and wish to invite suitably qualified applicants to submit their details for our consideration.
Ideally the successful incumbent should have
- Matric, grade 12 or equivalent qualification together with a minimum of 2 years’ experience in the repairing of digital
and /or RF equipment to component level in technical repairs;
- Computer Literacy with at least the ability to work on Word and Excel in the Microsoft Office suite;
A working knowledge and understanding of Application Software, Barcode Label Printing software and WLAN;
- Familiarity with Microsoft Windows operating systems
- SMD component soldering skills
- A good team player with above average communication skills both telephonically and in person.
- Proven experience in successfully interacting with customers;
- The ability to handle multiple responsibilities at the same time;
- Self-driven and enthusiastic with a strong customer service orientation;
- English literacy and numeracy of at least a Grade 12 level;
- Ability to handle all repairs according to strict deadlines;
- Willingness to travel for work as and when required;
- Professional and presentable appearance; and
- Valid Driver’s License
The successful incumbent, will report to the Technical Manager and the responsibilities of the position include:
- Perform electronic and mechanical repairs to products
- Provide consultation support for installations
- Undertake installations when required
- Member of the Workshop Team to provide post – sale support to company staff, business partners and end-users
- Minimum 2 years repairing digital and /or RF equipment to component level
- SMD component soldering skills
- Personal computer, standard office equipment
- Multiple and changeable priorities
- Occasional stressful customer interface
- Good verbal and written English skills
- Strong telephone skills and courteous telephone manner
- Effective and tactful communication with customers, sales and other departments
- Familiarity with Microsoft Windows operating systems
- Repairs in a timely, neat and accurate manner of all defective hardware sent to the workshop by customers
- Configures and test sales demo systems per demo request instructions
- Performs occasional service calls at customers locations
- Complete all required documentation in accurate and legible fashion
- Responsible for good housekeeping and safety practices
- A person who can work on his/her own with minimum supervision