Job Summary
Renowned IT Distribution Company is looking for an experienced IT Technician to join their team.
Minimum Requirements:
Must have at least two years’ experience working as an IT Technician.
Experience in the distribution industry is highly advantageous.
IT Qualification is essential.
Must have a valid driver’s license to do deliveries with Company vehicle when required
Responsibilities:
Inspect returned units for visible damage
Diagnose faults on customer-returned units
Repair faulty units or replace them with the same or upgraded models if required
Assemble PCs, including cable management, OS installation, and testing
Run diagnostics on completed PC builds and provide reports
Perform laptop upgrades, including RAM and SSD installations
Clone drives and perform backups
Conduct quality control checks on stock received at the warehouse
Assist with deliveries, collections, and setup of hardware when required
Carry out office hardware upgrades and installations
Assist the network administrator with local IT support tasks
Advise customers and the sales team on suitable upgrades and solutions
Test hardware compatibility to prevent customer issues
Provide telephonic technical support for PCs and printers
Pre-configure routers and switches for customers
Provide in-house product training for new sales staff on PC components and compatibility
Book in customer returns for repairs or credit requests
Arrange collections and deliveries for faulty, repaired, or replacement units
Coordinate and manage deliveries between branches, suppliers, and customers
Handle courier bookings and merchant returns for deliveries and collections
Communicate with suppliers regarding warranty repairs and credit authorisations
Keep customers updated on CRO status via email, Skype and phone calls
Track office hardware, including user allocation, location, and serial numbers
Compile fault reports for customers such as Takealot
Liaise with the network administrator regarding network or email issues
Assist with deliveries in and around Port Elizabeth on a daily basis
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