Our client, a market leader in their field, is seeking a technically proficient and commercially driven General Manager to lead our Water Treatment Division, overseeing Chemical Water Treatment Contracts, Mechanical Projects, and Water Optimisation services.

The successful candidate will manage key customer relationships, drive new business development, and lead a small and diverse team to deliver technical and commercial solutions to clients across multiple industries.

Requirements:

• Relevant Technical Qualification (preferably Mechanical or Chemical Engineering).

• Management and/or Business Management qualification will be an added advantage.

• Minimum of 7–10 years’ experience in a similar role, with at least 5 years in a management position (essential).

• Proven experience in the utilities water treatment industry, including water usage optimisation programmes (preferred).

• Strong leadership, people management, and commercial acumen.

• Excellent problem-solving, organisational, and decision-making skills.

• Strong interpersonal and communication skills.

• Ability to review management reports, analyse operational data, and implement improvements.

• Results-driven with a high level of attention to detail and compliance.

Responsibilities:

• Oversee all financial aspects of the division including budgeting, forecasting, expense control, debtor management, and profitability of projects and SLAs.

• Prepare and present management reports to support strategic decision-making.

• Develop, review, and manage SLA agreements and project costings, investigate variances, and implement corrective actions.

• Ensure operational efficiency and delivery of technical services aligned with client expectations.

• Resolve escalated technical issues and contribute to service and product development initiatives.

• Ensure compliance with Health and Safety standards across operations and client sites.

• Build and maintain strong client relationships to ensure customer satisfaction and long-term retention.

• Lead preparation of technical proposals, tenders, and pricing, while driving new business opportunities.

• Optimise internal systems and processes to enhance service delivery and business efficiency.

• Drive digital transformation across reporting, client service, and operational workflows.

• Manage project and SLA risk through clearly defined scopes and feasibility assessments.

• Review and approve contracts, scopes, and costings to ensure profitability.

• Lead people management activities including recruitment, training, performance management, and employee relations.

• Promote company culture, values, and compliance with labour legislation.

• Monitor attendance and manage absenteeism in line with company policies.

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.