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Luxury Hotel in Port Elizabeth is looking for a Front Office Manager. We are seeking a responsible; experienced Front Office Manager. In this position, you will be responsible for supervising reception staff ; managing all front-end duties ; room checks and providing excellent customer service to guests. As the first face visitors see when they enter the hotel, you must be friendly; informative and welcoming to visitors, and be able to handle questions, complaints, reservations and bookkeeping. Duties: Assign tasks and ensure all staff positions are covered for the duration of shift Answer phone inquiries, direct calls and provide basic information Oversee and manage receptionists, and porters Address complaints and requests with quality customer service skills Recruit and train new employees Maintain office equipment such as photocopier, fax machine, telephones etc. Monitor front desk and ensure all employees comply with all procedures and policies Oversee mail deliveries, packages, and couriers Purchase; track, and invoice office supplies Create; organize, and maintain rosters for all employees Ensure front desk is covered at all times Perform bookkeeping, reservations, and clerical duties Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed Managing the Room check chart and admin Managing events and restaurant bookings Work hand in hand with Maintenance Manager and Exec Housekeeper, ensure rooms are always “guest ready Requirements: High school degree or equivalent; or certification in management in related field preferred At least 3+ years of previous experience as a FOM or Assistant front office manager or a related role preferred Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge) Solid customer service skills Excellent leadership, team building, and management skills Encouragement to team and staff; able to mentor and lead Excellent verbal and written communication skills In-depth understanding of the industry Strict adherence to company policy and procedures, mission statement, and sales goals” Own transport essential Work shifts
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