IT Engineer_Western Cape Piketberg

Sep 2026 New Vacancy

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| > Job Title: | > IT Engineer |
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| > Paypoint (region): | > Western Cape --- remote-based, willing to work onsite in Piketberg for 3 months a year (harvest season) |
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| > Reporting to: | > IT Manager |
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| > Date required: | > ASAP |
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| > Salary Bracket: | > R15 000 -- R22 000 / month dep on exp |
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| > Closing date for application: | > As soon as we find the right candidate |
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| > JOB SPECIFICATION |
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| > The IT Engineer provides day-to-day desktop, network, and basic server support, split between remote support for most of the year and an onsite rotation at our Piketberg site during harvest season. |
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| > The role suits a hands-on, bilingual individual (English & Afrikaans) who can work reliably in a support- driven, standby-ready environment while delivering consistent service across remote and onsite periods. |
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| > [Key Responsibilities:]{.underline} |
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| > Remote & Desktop Support: |
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• Provide remote technical support to end users, mainly via Microsoft 365 tools (Outlook, Teams, |
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  | > SharePoint, OneDrive) |
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• Install, update, and maintain Windows desktops and laptops (Windows 10/11) |
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• Monitor client systems and devices using RMM (remote monitoring and management) tools |
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• Perform basic troubleshooting across network and infrastructure environments |
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• Escalate complex issues to senior engineers where required |
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  | > Network & Server Basics: |
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• Support basic networking --- Wi-Fi, routers, switches, cabling, and VPN connectivity |
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• Perform basic server tasks --- restarts, checking backups ran, monitoring disk space, and simple |
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  | > troubleshooting |
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• Assist with configuration changes and system adjustments |
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  | > Onsite Support (Piketberg -- Harvest Season): |
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• Travel to Piketberg for a 3-month onsite rotation each year during harvest season, when on-the- |
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  | > ground support is busiest. |
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• Install and repair physical equipment, run or repair network cabling, and set up workstations |
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  | > onsite. |
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• Provide face-to-face support to the local team during the rotation |
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  | > Incident & Request Management: |
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• Log, track, and resolve support tickets through the service desk system. |
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• Ensure accurate documentation of troubleshooting steps and resolutions. |
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• Maintain communication with clients regarding ticket progress. |
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• Be available for standby duty outside normal hours when required |
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Client Environment Administration:

• Manage user accounts, permissions, and access requests (Active Directory / Microsoft Entra ID).

• Assist with device configuration and deployments.

• Support backup monitoring and basic recovery tasks Documentation & Security:

• Keep client documentation, system diagrams, and password records accurate and up to date.

• Follow basic cybersecurity practices --- secure password handling, applying updates/patches, and

spotting phishing or suspicious activity.

• Handle client and user data responsibly and confidentially at all times

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| > MINIMUM REQUIREMENTS |
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| > Qualifications & Experience: |
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| >

• Matric (Grade 12) -- essential |
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• IT Diploma / Certificate or equivalent technical qualification. |
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• 1 -- 3 years' experience in a technical support or managed services environment. |
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• Previous experience in a managed service provider (MSP) environment is essential. |
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• Experience supporting multiple client environments will be advantageous |
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  | > Technical Skills: |
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  | > Basic working knowledge of: |
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• Networking (LAN/WAN, Wi-Fi, VPN, TCP/IP, DHCP, DNS basics) |
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• Microsoft Environments (Windows 10/11, Microsoft 365) |
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• Windows Server basics (restarts, backups, health checks) |
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• RMM (remote monitoring and management) tools |
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• Monitoring and ticketing systems |
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• Basic cybersecurity practices (patching, antivirus, secure passwords, phishing awareness) |
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  | > Other Requirements: |
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• Bilingual --- fluent in English and Afrikaans (spoken and written) -- essential. |
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• Willing and able to relocate temporarily to Piketberg for 3 months a year during harvest season. |
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• Willing and available for standby duty outside normal hours. |
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• Valid driver's license and own reliable transport. |
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• Own smartphone for authentication apps (MFA) and to stay reachable during standby. |
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• Clear criminal record (background check will be conducted). |
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• Good troubleshooting ability. |
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• Strong communication skills. |
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• Ability to manage multiple tickets simultaneously. |
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• High attention to detail, especially when handling user accounts and permissions. |
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• Able to work independently and use initiative, especially during remote periods. |
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• Willingness to learn and adapt to new tools and client environments. |
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• Customer service orientated. |
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• Ability to work under pressure. |
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• Comfortable with light physical work onsite (e.g. cabling, carrying equipment, occasional ladder |
  | > |
  | > use) |
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  | > Advantageous Skills (Not Required): |
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• Recognized IT certificate (e.g. CompTIA A+, Network+, Microsoft Modern Desktop). |
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• Exposure to cloud services (Microsoft 365 / Azure). |
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• Basic firewall or switch configuration. |
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• Experience supporting rural, farming, or agricultural-sector clients |
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