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Role Overview: Rockafellas is seeking a passionate, driven, and experienced Senior FOH and Functions Manager to lead front-of-house operations and oversee the successful execution of all functions within our upmarket buffet restaurant and adjoining function venue. This senior role requires a dynamic individual with strong leadership, decision-making ability, and a deep passion for hospitality. The ideal candidate will thrive in a fast-paced environment, demonstrate a strong sense of urgency, and consistently deliver exceptional customer service while ensuring smooth daily operations and flawless event execution. This position demands integrity, professionalism, and a commitment to excellence, aligned with our team-focused and high-performance culture. ________________________________________ Key Responsibilities • Oversee daily FOH restaurant operations, ensuring efficiency, quality service, and cleanliness standards are consistently met. • Plan, organise, and execute daily restaurant setup to ensure seamless service delivery. • Plan, coordinate, and execute functions such as weddings, and events from conception to completion. • Manage and coordinate FOH managers and staff to ensure smooth daily operations. • Oversee event setup and execution, ensuring alignment with client expectations and organisational standards. • Coordinate closely with the Kitchen Manager regarding menus, buffet coordination, and food service delivery. • Engage with guests to understand function requirements, provide recommendations, and deliver tailored solutions. • Handle customer queries, complaints, and operational challenges with professionalism and efficiency. • Supervise on-site operations for both restaurant service and functions, ensuring readiness and adherence to plans. • Build and maintain strong customer relationships, ensuring high levels of satisfaction and repeat business. • Ensure compliance with health, safety, hygiene, and licensing regulations. • Manage FOH inventory, conduct stock takes, and control losses or damages. • Lead, train, and motivate FOH teams, ensuring alignment with company values and service standards. • Manage disciplinary processes and staff grievances where necessary. • Coordinate staffing and shift allocations according to operational and function requirements. • Collaborate with décor suppliers and external service providers to ensure seamless function delivery. • Develop function programs and timelines, ensuring all elements are effectively coordinated. • Conduct post-event follow-ups with clients to ensure satisfaction and secure payments. • Assist in promoting functions and facilities in collaboration with the marketing team. ________________________________________ Minimum Requirements: • A minimum of 3 years experience in a Senior FOH and Functions Management role within hospitality. • Strong organisational and time management skills. • Excellent communication and interpersonal abilities. • Proven leadership and decision-making capability. • Experience in event coordination, catering, and hospitality services. • Technical knowledge related to event and function management. • Knowledge of health, safety, and licensing regulations. • Ability to manage budgets and work with suppliers and service providers. • High level of professionalism, integrity, and attention to detail. ________________________________________ What We Offer: • Competitive Salary: Attractive remuneration package, including company benefits. • Career Growth: Opportunities for advancement within our prestigious and rapidly growing group. • Dynamic Work Environment: A fast-paced, energetic, and rewarding culture that values teamwork and excellence. ________________________________________ Ready to take the next step in your hospitality career? If you meet the criteria and are eager to join our team, please submit the following to Jenisha Moodley at Apply Below: • A comprehensive CV • Contact details for at least three professional references • Your salary expectations Shortlisted candidates will undergo reference, security, and credit checks. If you do not receive a response within 14 days of submission, please consider your application unsuccessful.
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