Job Summary
Senior Operations Manager - Three-month contract | Kampala, Uganda | Immediate start An intimate luxury hotel in Kampala is looking for an experienced Senior Operations Manager to take charge of the property on an initial three-month contract. The hotel has 15 rooms, three food and beverage outlets catering for approximately 100 guests, a spa and salon, and event and conferencing facilities for 50–60 people. The successful candidate will lead a team of approximately 30 staff and take responsibility for the smooth running of the entire operation. This is a genuinely hands-on role. We need someone who is visible on the floor, comfortable working across departments and willing to step in wherever needed. It will not suit a manager who prefers to operate from behind a desk. Job Description Oversee the hotel’s day-to-day operations across rooms, food and beverage, spa, salon, events and conferencing Lead; support and hold a team of approximately 30 staff accountable Maintain strong service and operational standards throughout the property Ensure the three F&B outlets operate efficiently and deliver a consistently good guest experience Monitor costs, stock control, staffing levels and general operational performance Identify problems quickly and put practical solutions in place Work closely with the owners and provide clear operational reporting Remain highly visible and engaged with both guests and staff Minimum Requirements What we are looking for Solid senior hotel operations experience, ideally within a boutique or luxury property Strong working knowledge of rooms, food and beverage, guest services and events A confident, practical manager who leads from the floor The ability to manage several operating areas at the same time Good financial awareness and sound administrative skills A calm, firm and fair leadership style Able to relocate to Kampala and start immediately Open to candidates of all nationalities Package US$2;000–US$3;000 net per month, depending on experience Accommodation provided Three-month contract Immediate start If you are an experienced hotel operator who can step into a busy property, take ownership and make an immediate difference, we would like to hear from you. Please submit an updated CV with recent references and details of your availability. If you have not heard from us within two weeks of submitting your application, please consider your application unsuccessful.