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Job Summary
General Manager required for a Luxury Boutique Hotel in the Natal Midlands region: Key Responsibilities: Operational Management: Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, Maintenance, Sales & Marketing, and Finance Ensure smooth day-to-day operations and consistently high service standards Implement and monitor SOPs, policies, and brand standards Handle guest complaints and resolve issues professionally and efficiently Financial & Revenue Management: Develop and manage annual budgets and forecasts Monitor financial performance, costs, and profitability Drive revenue through pricing strategies, occupancy management, and upselling Review P&L statements and implement corrective actions when required Leadership & Human Resources Recruit; train, motivate, and manage department heads and staff Foster a positive workplace culture focused on teamwork and service excellence Conduct performance reviews and manage disciplinary procedures Ensure compliance with labour laws and HR best practices Sales; Marketing & Guest Experience Work with Sales & Marketing to grow room, F&B, and event revenue Build relationships with corporate clients, tour operators, and travel agents Monitor guest feedback, online reviews, and satisfaction scores Implement initiatives to enhance guest loyalty and brand reputation Compliance; Safety & Risk Management Ensure compliance with health, safety, and legal regulations Oversee maintenance, security, and risk management procedures Ensure the property meets fire, hygiene, and occupational safety standards Required Qualifications & Experience: Degree or diploma in Hospitality Management, Business Administration, or related field Minimum 5–10 years’ hospitality experience, with at least 3–5 years in senior management Proven experience managing hotel operations and budgets Strong knowledge of PMS, revenue management systems, and financial reporting Skills & Competencies Required: Strong leadership and people-management skills Excellent communication and interpersonal abilities Financial acumen and strategic thinking Customer-focused with strong problem-solving skills Ability to work under pressure and manage multiple priorities
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