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Hospitality and Outdoor- New Vacancy- Operations Manager Lodges Group of Game Lodges- Various Provinces (based in Mpumalanga) The Operations Manager is responsible for leading and optimising the performance of a portfolio of lodges within the group, ensuring exceptional guest experiences, strong financial results, operational excellence, and high-performing teams. The role drives the achievement of business objectives, protects and enhances lodge assets, and ensures compliance with Group standards, policies, and regulatory requirements. Requirements · Matric / Grade 12 · Hospitality, Tourism or Business Management qualification at NQF Level 7 or equivalent. · Minimum of 3 years' experience in a similar senior operational leadership role. · Minimum of 5 years' experience managing luxury lodges, camps, or hospitality operations across multiple properties. · Proven experience in driving operational performance, revenue growth, cost management, and guest satisfaction. · Strong financial, commercial, and people management capability. Description (Overview) · Drive revenue optimisation and profitability across all lodges. · Monitor and control operating costs to ensure achievement of budgeted financial targets. · Review financial and operational performance regularly and implement initiatives to improve results. · Develop and implement operational strategies that support the Group's vision, business objectives, and growthplans. · Translate strategic objectives into measurable operational plans for each lodge. · Monitor performance against strategic goals and implement corrective actions where required. · Communicate strategic priorities effectively to Lodge Managers and operational teams. · Ensure all lodges consistently deliver exceptional service and operational standards. · Develop, implement, and monitor standard operating procedures and best practices. · Champion a guest-centric culture throughout all lodge operations. · Monitor guest feedback, satisfaction scores, and online reputation metrics. · Lead, coach, mentor, and develop Lodge Managers and operational leadership teams. · Establish clear performance expectations and accountability measures. · Build and maintain productive relationships with internal and external stakeholders. · Collaborate closely with support functions including Finance, Human Resources, Sales and Marketing,Procurement, and Maintenance. · Ensure compliance with all applicable legislation, regulations, and company policies. · Maintain high standards of health, safety, security, environmental management, and risk control. Package on offer · R Negotiable pm, Gross (Depending on Experience) · Live in and meals on one of the properties · Medical aid and Provident Fund Starting Date: July 2026
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